Systems Administrator - (Secret SSBI)

General Dynamics Information Technology

Delivering consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community.

Type of Requisition: Regular

Clearance Level Must Currently Possess: Secret

Clearance Level Must Be Able to Obtain: Top Secret/SCI

Public Trust/Other Required: None

Job Family: Systems Administration

Job Qualifications:

Skills: Computer Servers, Microsoft Exchange Server, System Administration

Certifications: None

Experience: 8 + years of related experience

US Citizenship Required: Yes

Job Description:

GDIT has an exciting opening for a Systems Administrator supporting our EMITS program & U.S. Army Europe in Romania.

The System Administrator provides oversight of the Tier I and Tier II service desk support team for a large base of end-users in an austere location. This support includes desktop and server management, layer 2 and 3 network devices, and systems administration of servers and storage devices and applications. The systems administrator is responsible for the day-to-day operation of network resources and the responsibility of the data and communication environment to include installation, maintenance, and usage of the data and voice systems and architectures.

The Systems Administrator will report to the overall site lead and ensure the team members report all activities per the task order, customer, and PMO. The lead will assist the other systems administrators with the review and analyze end-user requests to include opening and closing tickets, logging ticket resolutions, troubleshooting problems, documenting best practices, initiating corrective actions as required, and collecting metrics. The systems administrator must possess strong systems administrative troubleshooting skills, excellent customer-facing support skills, and communication skills. Excellent customer service skills are mandatory for the performance of this position and the systems administrator must deliver exceptional customer service to each and every end-user. The systems administrator must be able to work in tandem in a dynamic team environment with the government customers.

HOW A SYSTEMS ADMINISTRATOR WILL MAKE AN IMPACT

• Provides first line customer service support to end-users with primary responsibility for providing immediate customer response with proactive and immediate troubleshooting, configuring, and repairing systems, software, and ancillary hardware issues.
• Ensure proper baselining and patching of systems, STIG and SCAP compliance, installation and deployment.
• Ability to properly and effectively provide customer intake across the full spectrum of reporting which includes but is not limited to in person, by phone, using Remedy, and sending emails.
• Troubleshoot operating systems to include recent and current versions of Microsoft OS issues on Army Gold Master.
• Provide end-to-end system administration to client systems with installing and configuring Microsoft Office Product Suites and provides support to other theater authorized software.
• Processes all non-standard software requests through proper authorizing organizations.
• Validates and archives Authorized to Operate (ATO), Authorized to Connect (ATC) and Certificate of Networthiness (CoN) documents, per AR 25-1 and network accreditation processes.
• Conduct software license tracking, renewals, and audits.
• Maintain inventory of all equipment, software, and software licenses.
• Provide technical support, guidance, and administration of Microsoft Systems Center Configuration Manager (SCCM), Microsoft BitLocker Administration and Monitoring (MBAM), Network Access Controls, Domain Group Policy Object (GPO) Controls, Active Directory (AD), Organizational Units (OU) structures.
• Responsible for software/hardware maintenance and troubleshooting of various vendor devices/platforms.
• Administers and maintains OS applications, firmware, antivirus, BIOS security and IAVA requirements by the US Army standards and regulations to include Assured Compliance Assessment Solution (ACAS), Security Technical Implementation Guides (STIGs), and Security Content Automation Protocol (SCAP) compliance.
• Troubleshooting all other site authorized software with IMOs and users.
• Proficient in creation of customer exchange accounts, user document collection/processing and ATCTS verification.
• Manage for Active Directory account requests as well as training and certification records for Active Directory users as part of the ATCTS compliance requirement which includes but is not limited to Information Assurance awareness training, AUP, SAAR, and any other required certifications needed.
• Perform Tier 1/2 Hardware repair for computers, print devices, digital senders and associated IT peripherals.
• Conduct Information Management Officer (IMO) and customer-based application training, develop training documents, and take part in application/product develop/test beds to include application/product roll outs.
• Analyze, write and improve Knowledge Databases, Standard Operating Procedures (SOP) and Work Order Procedures (WOP) to reduce resolution wait times, improve actionable response times and maintain contractual compliance.
• Collect, document and analyze network metrics to identify potential patterns and trends, work with application tools and within technical teams to document steps for improvements while maintaining customer satisfaction in every step of the service delivery model.

WHAT YOU NEED TO SUCCEED

• Security Clearance Required: Secret Level Security Clearance with a T5 investigation.
• Education: High school diploma or equivalency. Graduate of military or technical school in the field of Information Technology.
• Additional Requirements: Must have a valid US and international driver’s license.
• Certifications: The candidate must have a DoD 8570 IAT Level II at time of hire and maintain IAT II compliance as a condition of employment.
• Skills: Qualified Systems Administrator candidates must be currently qualified under AR 25-2 and DoD Instruction 8750 for elevated privileges on DoD and US Army Networks.
• The candidate must possess a secret clearance and be able to obtain a top secret clearance.
• Experience: Should have minimum of 5-8 years of progressive experience leading a service desk team in a high traffic Service Desk environment and System Administration experience. Excellent customer service skills and communication skills are necessary.

GDIT IS YOUR PLACE:

• 401K with company match.
• Comprehensive health and wellness packages.
• Internal mobility team dedicated to helping you own your career.
• Professional growth opportunities including paid education and certifications.
• Cutting-edge technology you can learn from.
• Rest and recharge with paid vacation and holidays.

The likely salary range for this position is $85,000 - $115,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range. Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.

Scheduled Weekly Hours: 40

Travel Required: 10-25%

Telecommuting Options: Onsite

Work Location: ROU Romania - Mihail Koguleceanu Airbase (APC256)

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.