Support Specialist - Imaging Systems

Company Description

Founded in Munich, Germany in 1989, Brainlab develops, manufactures and markets software-driven medical technology, enabling access to improved, more efficient, less-invasive patient treatments. Our key to success is our creative, talented and hard-working team, which consists of around 2400 dedicated and inspiring individuals in 25 locations worldwide. To succeed in reaching our targets, we are seeking committed colleagues who can stand behind our core values: curious, authentic, and useful.

Job Description

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist, you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional, you are the face to the customer, ensuring that customer equipment is installed, maintained, and serviced, and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line, you have the opportunity to grow within our company.

You will be working independently from your home office.

Main responsibilities will include:

1. Install new Brainlab devices and software in hospitals
2. Install SW/HW upgrades
3. Perform maintenance and inspection of systems/devices, including electrical safety tests in specified time
4. Perform troubleshooting independently
5. Repair systems/devices and minimize downtime
6. Complete every installation or service assignment quickly and efficiently
7. Plan, organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
8. Perform mandatory administrative tasks accurately
9. Document performed services according to Brainlab policies
10. Provide ideas and innovation to improve current products as well as sustainable input for continued engineering
11. Keep customers up-to-date regarding open requests, maintain good customer relationships, and deliver high-level customer service
12. Maintain good and efficient communication between customers, colleagues, and superiors

Qualifications

1. Technical degree in electrical engineering, electronics, mechatronics or similar
2. Preferable 1-3 years’ experience in a technical support role, ideally for a healthcare company or provider
3. Experience in the field of X-ray imaging systems or scanners is a plus
4. Good knowledge in the area of computer and network technologies
5. Strong analytical, troubleshooting, and problem-solving skills
6. Highly motivated and customer-oriented personality as well as the ability to prioritize tasks and work self-sufficiently
7. Excellent organization and time management skills, ability to manage several work streams simultaneously
8. Ability to work well individually and in a team environment
9. High flexibility and willingness to travel internationally up to 80% of the time
10. Excellent communication skills in English and French
11. Basic MS Office knowledge
12. Salesforce.com (CRM) knowledge is a plus
13. Necessary to possess a valid driving license

Additional Information

1. A mutually-supportive, international team
2. Meaningful work with a lasting impact on medical technology
3. Company car, cell phone, laptop - also for private use
4. Flexible working hours as well as home office
5. Regular after work, team, and company events
6. Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person: Daniel Sypli