Product Support Lead - AML web3 platform - Full remote

A digital identity and compliance management platform for web3.

The startup belongs to a web3 ecosystem of 5 startups.

• The product went live in November 2023 with great success.

Offices in Switzerland, France, and Holland.

Strong multicultural team coming from the best companies in Europe.

Full remote position.

Position:

The company is looking for a senior Product Support to join the product team.

• Reporting: Head of Product.
• Internal interaction: Product, Tech, Compliance.

In this role you will:

• Help customers derive value from the solution by being a product expert and problem solver.
• You are a true product expert who’s technically savvy to conduct investigations and an essential resource for your colleagues and customers.
• You’ll contribute to improving processes and product, such as by transmitting customer feedback, suggesting efficiency improvements, and introducing new tools.
• You take the initiative and love investigating and solving problems to answer questions. This is not basic customer service.
• Strive for scale by building templates, processes, and documentation.
• Help build a customer success & support team to scale the organization.

Requirements:

• You have 3+ years of experience in one or more of the following: Technical support role in the SaaS world, Technical CSM.
• You have excellent written and interpersonal skills.
• You have general technical know-how (API, SDK) and an affinity for learning new software.
• You have strong project management skills.
• Comfortable working in a remote, fast-paced environment as part of an international team.