Lead Retail Associate

JOB DESCRIPTION CONVERSE OUTLET STORES

JOB TITLE

ORGANIZATIONAL CONTEXT

Visual Merchandising

REPORTS TO: Store Manager / Visual Merchandising Manager

PURPOSE OF THE JOB

The Visual Merchandising Captain (VMC) for the Converse brand will function as a business partner to the Store Manager (SM) and Visual Merchandising Manager (VMM). The VMC will implement and maintain all visual directives and standards for interior merchandising, windows, and in-store special events which follow the Western Europe Guidelines for the store’s location.

Additionally, the VMC will follow up, guide & train Visual Merchandising Leads (VML) from other stores within the territory to enhance their Visual Merchandising skills and work processes.

KEY ACCOUNTABILITIES

• Follow all visual directives and company visual campaign books when executing store set-ups;
• Adapt and substitute in a brand-appropriate manner to meet visual merchandising needs within owned territory.
• Receive photo feedback from stores within territory, review, and analyze.
• Feedback concerns and needs from stores within territory to VMM.
• Implement and maintain visual displays and merchandising to maximize store business within own store location and support VML in the territory.
• Ongoing training of store associates in visual merchandising standards in line with Retail Excellence objectives;
• Organize, on a weekly basis, communication with VML within territory.
• Execute display for windows, merchandising, and special events in store;
• Partner with SM and VMM to best support business needs;
• Remain aware of competition in retail visual industry standards in the marketplace;
• Lead and collaborate with stock and selling teams on replenishment before, during, and/or end of business day;
• Constant maintenance of products on selling floor to ensure impeccable display during business hours.
• Maintain the pricing strategy on the shop floor according to the GMM guidelines.
• Maintain, order, and take care of all point of sale materials onsite, provided by EHQ.
• Ability to sell the Converse products visually while providing consumers with the best service.

JOB COMPETENCIES

• Excellent leadership and communication skills
• An eye for detail for quality and fit
• Proactive, problem solver
• Creative person with a strong sense of style
• Team player
• An Achiever (results driven)
• Good presentation skills
• Highly service-oriented
• Positive attitude
• On Trend / In harmony with Brand