Product Owner Service Now H/F

Product Owner Service Now (F/M)

Position based in La Defense (92)

Context:

Within the ENGIE Group, GBS (Global Business Support) is the entity in charge of increasing the performance of support functions by massifying, simplifying, and industrializing the delivery of the most common services.

GBS is composed of 6 business supports: BS Legal, BS Finance, BS Human resources, BS Procurement, BS Real Estate and BS IT.

The BS IT (GBS IT) works closely with the Group digital and IT department to contribute to the Group's performance by securing and simplifying the processes and supporting the Group in its transformations.

Within GBS IT, the DGA Operations is in charge of executing the transverse ITSM processes supporting GBS IT operations.

To achieve that, the DGA Operations relies on "My Portal", a ServiceNow based application.

"My Portal" is also delivered as a service to other Group entities.

The "My Portal" product owner is responsible for the successful evolution of the application, with a strong focus on functional consistency, data quality, process optimization and reporting.

He reports into the COO of GBS IT and relies on a small development team to deliver evolutions.

Main missions/Activities:

The product owner is responsible for:

• Collaborating with transverse processes teams within DGA Operations and Group entities to understand and anticipate their needs and translate them into product requirements
• Support the other GBS functions – mainly finance and procurement - in the creation of individual products and processes and integrate these into the product roadmap
• Defining the vision for the product
• Creating a product roadmap based on this vision
• Managing the product backlog and prioritizing them based on changing requirements
• Overseeing all stages of product creation including design and development, to ensure overall product quality
• Proposing process evolutions to ensure better adequation while limiting bespoke developments
• Monitoring and evaluating product progress at each stage of the process
• Liaising with the product team and end-users to deliver updates

Skills and qualifications

• Good understanding of IT service management and customer expectations
• Ability to prioritize effectively
• In-depth knowledge of agile software development methodologies
• Working knowledge of product development architecture
• Understanding of design quality standards
• Excellent knowledge of user-centered design principles
• Excellent oral and written communication
• Proficiency in the use of analytic tools
• Ability to work with large teams