Commercial.e solutions et produits technologiques H / F

Description de poste

We are looking for an additional team member to join our technical customer support team. As a Brainlab Support Specialist you are responsible for providing outstanding service to our customers and achieve this thanks to your extensive technical knowledge.

As a Brainlab service professional you are the face to the customer ensure that customer equipment is installed maintained and serviced and that the clinical staff receives professional technical assistance. Being part of a team for our new and revolutionary product line you have the opportunity to grow within our company.

You are working independently from your home office.

Product portfolio : Loop X Airo to find out more about our newest product Loop X please click here.

Main responsibilities will include :

• Install new Brainlab devices and software in hospitals
• Install SW / HW upgrades
• Perform maintenance and inspection of systems / devices including electrical safety tests in specified time
• Perform troubleshooting independently
• Repair systems / devices and minimize down time
• Complete every installation or service assignment quickly and efficiently
• Plan organize and implement all service assignments conscientiously and independently following the directive from the Support Manager
• Perform mandatory administrative tasks accurately
• Document performed services according to Brainlab policies
• Provide ideas and innovation to improve current products as well as sustainable input for continued engineering
• Keep customers up to date regarding open requests maintain good customer relationship and deliver high level customer service
• Maintain good and efficient communication between customers colleagues and superior

Qualifications :

• Technical degree in electrical engineering electronics mechatronics or similar
• Preferable 1-3 years experience in a technical support role ideally for a healthcare company or provider
• Experience in the field of X-ray imaging systems or scanners is a plus
• Good knowledge in the area of computer and network technologies
• Strong analytical troubleshooting and problem solving skills
• Highly motivated and customer oriented personality as well as the ability to prioritize tasks and work self-sufficiently
• Excellent organization and time management skills ability to manage several work streams simultaneously
• Ability to work well individually and in a team environment
• High flexibility and willingness to travel internationally up to 80% of the time
• Excellent communication skills in English and French
• Basic MS Office knowledge
• Salesforce.com (CRM) knowledge is a plus
• Necessary to possess a valid driving license

Additional Information :

• A mutually supportive international team
• Meaningful work with a lasting impact on medical technology
• Company car cell phone laptop also for private use
• Flexible working hours as well as home office
• Regular after work team and company events
• Comprehensive training and continuing education opportunities

Ready to apply? We look forward to receiving your online application including your first available start date and desired salary.

Contact person : Daniel Sypli

Remote Work : Employment Type :

Fulltime

Key Skills

Children Activity, Access Control, Human Resources Administration, Government, Actuary, Hydraulics

Experience : years

Vacancy : 1