PMS installer

remote type: Onsite

locations: Paris HQ - France

time type: Full time

posted on: Posted Today

job requisition id: JR09018

About Us: Welcome to Planet, where hospitality expertise merges seamlessly with cutting-edge technology! As a global leader in hotel management software and a world-class player in the payments industry, we are dedicated to delivering efficient solutions that enhance our customers' operations. Our suite of Property Management System (PMS) brands includes Hotsoft from Hoist, Protel On-Prem, Protel Cloud (formerly Protel Air) - all designed to meet the diverse needs of the hospitality industry. At Planet, our cloud and on-premise solutions have been at the forefront of revolutionizing the hospitality industry for over 25 years. Whether it's enhancing front office operations, optimizing online sales, or providing role-specific apps for hotel managers and their teams, we continually raise the bar for excellence. Join us in shaping the future of hotel IT solutions, where your hotel experience meets a passion for technology!

Function Overview: As a Support & Software Consultant at Planet, you'll play a crucial role in assisting our customers over the phone, chat or via email. With the skills we provide through comprehensive training, you'll troubleshoot issues efficiently and guide our customers on maximizing their software usage. Beyond problem-solving, your responsibilities will extend to consulting with, installing, and training our new hotel customers. We prioritize candidates with a background in the hotel industry, ensuring familiarity with its processes and procedures. An innate curiosity for IT technology is essential. Don’t worry - we'll equip you with the necessary technical knowledge. Our support team comprises individuals with roots in the hotel industry, all of whom have undergone tailored training. What matters most to us is your openness to innovation and your eagerness to explore the intricacies of our systems. Leverage your direct experience in the hotel business or comprehensive industry knowledge to understand and address customer needs. If you're ready to blend your hotel experience with a passion for IT, we're excited to welcome you to our dynamic support team!

What will you do:

• Provide technical support in one of our many products, leveraging the hotel industry experience that you bring with you and the IT knowledge that we train you in.
• Take ownership of customer inquiries, making decisions independently and assuming responsibility.
• Communicate articulately and maintain a friendly tone, even in high-pressure situations.
• Uphold a customer-centric approach, consistently striving to deliver exceptional service.
• Foster effective communication and collaboration within the team.
• Willingness to travel from time to time, if needed.
• Be flexible with your schedule, including availability for shifts and weekends, as hotels operate 24/7.

Who you are:

• You have a passion for learning. We will bring in-depth training for this role, and you will bring your customer and hotel experience.
• Possess friendly, polite, and respectful manners, with excellent communication skills, demonstrating a strong service orientation towards our customers.
• Display a keen affinity for IT and a willingness to embrace new technologies, coupled with logical and analytical thinking for effective problem-solving.
• Work independently with a structured and organized approach, while also being proactive in driving solutions and improvements.
• Uphold a sense of responsibility and reliability in all tasks, operating with honesty, loyalty, and integrity at all times.
• Demonstrate critical thinking abilities, contributing to a helpful work environment and maintaining a strong awareness of quality standards.
• Collaborate effectively within a team environment, projecting self-confidence and a professional demeanor when interacting with customers and business partners.

Minimum Qualifications:

• A successfully completed apprenticeship in the field of hospitality and/or the IT industry or other educational equivalent.
• At least one year of professional experience in front office / reservations.
• Excellent spoken and written French and English language. German is also a distinct advantage.

(Note: The first 4-6 months are in-office for training and side-by-side learning. Thereafter, some degree of home office work will be possible based on how quickly you become proficient.)

Why Planet:

Benefits For France: Company Pension Scheme, Lunch Allowance, Health Insurance, Competitive vacation days as well as an extra day off for your Birthday. Planet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business need. Come and grow your career in the most exciting, fast-paced technology market, with a business that delivers feel-good connected commerce. We would love to hear from you – Apply now. At Planet, we embrace a hybrid work model, with three days a week in the office.

Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

About Us

Company Background: Planet provides integrated software, payment and technology solutions for its customers in the Hospitality and Retail sectors and worldwide via a network of global Financial Services Partners. Founded over 35 years ago, we have evolved our services, delivering an innovative digital commerce platform that puts customer experience first. With headquarters in London and around 3,000 expert employees located across six continents we serve customers in over 120 markets.