Senior Technical Consultant ServiceNow

Job Description:

Essential Job Functions

• Supports technical design activities related to application software, data, databases, packaged solutions, and infrastructure components (Technical).
• Designs, develops, and distributes technical reusable components (Technical).
• Participates in the selection, acquisition, configuration, and troubleshooting of packaged solutions and technical infrastructure components (Technical).
• Contributes to applying the Catalyst framework, in role played, to determine the methodological steps that are appropriate for an engagement (Methodology).
• Leads a team of 3-5 company resources, in area of expertise, to conclusion of a project phase (Management).
• Assists with gap analyses highlighting current state, future state, client needs, best practices, and competition (Business).
• Establishes credibility at all levels with clients and builds problem-solving partnerships with clients and colleagues (Relationship Management).
• Understands sales process, information and support requirements, and assists sales staff in identifying leads (Leverage).
• Communicates in formal presentation settings including medium-sized groups, internal and external project teams, and business unit events; develops written communications to address varied styles and information needs (Communication).

Basic Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Bachelor's degree in business, computer science, or related field preferred.
• Three or more years of experience in technical analysis and design, preferably within a consulting environment.
• One to two years of relevant experience in a particular technical specialty area included.
• Experience working with company, client, and/or equivalent vendor-mandated methodology.
• Experience working with software, hardware, data, and testing standards.
• Experience working with delivery assurance principles and procedures.

Other Qualifications

• Strong analysis and design skills.
• Good communication skills.
• Ability to manage competing priorities in a complex environment.
• Ability to devise creative technical solutions.
• Ability to convey a strong presence, professional image, and deal confidently with complex technical problems.
• Willingness to travel.

Work Environment

• Office environment.
• May require evening or weekend work.