Customer Happiness - German

Social network you want to login/join with:

YOUR RESPONSIBILITIES:

1. Customer happiness: you will be in contact with our clients over the phone and through emails, making sure they (and their four-legged friends) have the best possible experience with us.
2. Customer conversion and sales reporting: you will support sales optimisation efforts, identifying and converting hot leads, and reporting sales performance to the Customer Happiness manager.
3. Feedback analysis: you will suggest improvements to our service and innovative ideas based on feedback from our pet-parent customers that you will have analysed.
4. Additional missions: this is only the beginning of Holidog’s journey, so there is still a lot that needs to be done. You’ll be offered other missions depending on your interests and the skills you want to develop.

YOUR BACKGROUND AND SKILLS:

1. Academic: you have a Bachelor in Business or any other related field. Previous experience in sales/customer service (Zendesk, Intercom) will be a big plus.
2. Excellent communication: you have great empathy skills; knowing how to be enthusiastic, persuasive and of course, you are super comfortable speaking on the phone.
3. Problem solving skills: you are a good listener and are used to reporting any arising issues quickly to the rest of your team.
4. Organisation skills: you are rigorous and organised, following up with clients to make sure they are satisfied.
5. Curiosity: you have a positive attitude and show willingness to learn new concepts and improve.
6. Animal person: you are an animal lover who knows how important our furry friends are to the people who care for them.
7. Language requirements: You have native fluency in German. Your written and spoken skills are flawless and you have an excellent eye for detail. You speak English fluently; some knowledge in French is a plus.

ADDITIONAL INFORMATION:

Start date: Immediate.
Type of contract: Part-time hours (20-25 hours a week).
Monday to Friday (Saturdays if possible).
Location: Remote working.
Remuneration: depending on hours/profile + bonus.