French Customer Advisor for a Video Game Brand - Work from home - Portugal

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Professional • Saint-Maur-des-Fossés

Dernière mise à jour : il y a 1 jour

Description de poste

• Location : Paris
• Earnings :

We’re all work and all play – combining a fun-filled, social work environment with professional development and fulfilment.

Your role

To deliver friendly, knowledgeable, and efficient customer service and product delivery to provide an epic experience for our customer.

Company Perks

• 50% off stays at our accommodation
• 50% off all food
• 50% off all drinks
• Ski trips
• 2 Sailing trips per year
• Flying lessons
• Bespoke Training Program
• E-Learning Program
• Partnered with License Trade Charity
• up to £1000 cash rewards for finding new employees.

Recognition schemes

• £100 for employee of the Month
• £250 for employee of the Quarter
• £2000 for employee of the Year
• Extensive Training and Development
• X2 Sailing trips per year.
• Equal tips for all staff (housekeeper, cleaner, chef, bartender)
• Wicked incentives run centrally (last prize was a £1000 for staff party)

Essential requirements

• Be eligible or have all necessary documentation in which to be legally employed in the country, which you are based.
• All Documentation required by any Local / Regional / National certifying or Governing bodies in which to operate legally within your unit's country.
• Have an up-to-date / active bank account in your own name.
• Be able to converse in English.
• Where live-in accommodation is not provided, have a fixed place of residence and live within a reasonable travelling distance of the unit.

Main responsibilities

• Deliver excellent customer service, always.
• Serve and present beverages, quickly and efficiently, meeting our standards and specs.
• Assist in keeping the bar, front-of-house and toilets clean and tidy, at all times.
• Keep up to date with all new products, specials, promotions and events offered in the unit, so as to offer the customer a brilliant experience.
• Contribute towards creating an epic party atmosphere during any time of the day.
• Make customers aware of offers on our great food and drink range.
• Check back regularly during food service to ensure customer satisfaction.
• Learn the skill sets of up-selling and practice them on every sale you make.
• Provide fast, friendly, and charismatic table service.
• Fulfil all reasonable requests from guests to ensure their comfort, satisfaction, and safety.

Maintaining Controls and Standards

• Conduct daily standard audits at the beginning of shift, and continue throughout and report any issues to line manager.
• Always adhere to all company policies and procedures.
• Always adhere to local licensing laws regarding responsible and correct service of alcohol.
• Maintain excellent knowledge of all company and site-specific Health and Safety procedures. Assist in keeping the reception area clean and tidy, at all times.
• Conduct regular security checks throughout the day and report any security issues to line manager.
• Provide reports, as required, for housekeepers and management.
• Administer all reservations, cancellations, and no-shows, in line with company policy.
• Keep up to date with current promotions and bed pricing across the beds and bars group, to provide information to guests, on request, while maximizing bed sales opportunities.

Contributing ideas to help develop an innovative business.

• Be involved and contribute at team meetings.
• Carry out instructions given by the management team and head office.

Development

• Maintain personal knowledge by completing in-house training within the given timelines.
• Always engage with your line manager about your own personal and professional development and how Beds and Bars can assist.

Supporting Documents

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