Judicial Services Manager

Judicial Services Manager

Apply remote type: Onsite

Work locations: City Court

Time type: Full time

Posted on: Posted 2 Days Ago

POSITION DUTIES AND QUALIFICATIONS

SUMMARY OF DUTIES:

Manages and coordinates the daily activities of a court section including supervising personnel and monitoring the section's budget.

DUTIES AND RESPONSIBILITIES:

The Judicial Services Manager position at the City of Tucson’s City Court Department plans, organizes, manages, oversees, and assists with the non-judicial operations and administrative functions of the Court. This position develops and implements goals, objectives, policies, and standards, with a goal of improving the quality and efficiency of Court operations. The Judicial Services Manager supervises staff both directly and through subordinate supervisors.

This position reports to the Court Operations Administrator on assignment as Deputy Director. This position exercises supervision over City Court personnel.

1. Determines staffing needs and manages staffing levels for the division and develops work schedules to meet business needs. Establishes performance expectations, goals, metrics, and individual development targets for staff providing clear directions on tasks with effective and continuous communication. Encourages employee feedback and suggestions as well as motivates and promotes teamwork by creating a safe work environment leading by example. Reviews timesheets of subordinates to ensure hours reported match expected work hours, discrepancies and leave requests. Documents instances of misconduct or performance issues which include gathering evidence such as emails, reports etc. Collaborates with Human Resources (HR) to ensure that disciplinary actions comply with the City’s policies and labor laws. Collaborates with HR to determine the best process for promotions, hiring and recruiting ensuring alignment with Administrative Directives and Civil Service Rules, while meeting business needs. Ensures staff compliance with all Committee on Judicial Education Training (COJET) requirements which are mandated by Arizona Supreme Court. Effectively communicates expectations, goals and feedback ensuring the team is aligned and informed. Identifies training and development opportunities that align with employees’ aspirations and the department’s needs.

2. Monitors the effectiveness of department operations by tracking statistics and metrics. Produces and analyzes reports, statistics and productivity to determine alignment with business needs and makes recommendations based on data. Provides data and statistics on department functions via the Arizona Judicial Automated Case System (AJACS), case management system. Makes data-informed recommendations to administration and the presiding magistrate to positively shape court policy. Completes data entry tasks for judicial services in the AJACS case management system and creates and manages the court calendar. Oversees and performs case processing activities by completing daily audits and running reports. Maintains sensitive and confidential information via the AJACS case management system and physical files. Coordinate with other divisions within the department for case processing, court coverage, etc.

3. Oversees division goals and collaborates with supervisors and Court Administration to achieve division goals. Assesses facilities and equipment needs and submits service requests. Establishes and maintains effective working relationships with judicial officers, Court and County employees, supervisors, staff, union representatives, representatives of other governmental agencies, members of the public and others encountered in the course of work. Recognizes complex problems and issues, performs difficult analysis and research, evaluates alternatives and develops sound conclusions and recommendations. Represents the Court and division effectively on diverse issues in a wide variety of forums. Ensures section operations conform with local, state and federal regulations, rules and requirements as well as compliance with legislative updates. Acts as the interpreter contract liaison working with the City of Tucson on selecting and approving interpreters and interpreter scheduler to include providing daily coverage for court sessions as needed. Supports offsite specialty courts functions ensuring there is coverage with appropriate staff. Ensures all safety plans are clear, that all emergency evacuation rosters are up to date, and that Fire Wardens are aware of their duties. Prepares the rotational calendar for magistrates; provides the monthly and daily courtroom schedule. Oversees judicial secretaries, judicial assistants, calendaring and updating and the initial appearance team.

4. Addresses customer complaints and finds solutions to issues and concerns in a timely manner providing excellent customer service. Collaborates with outside agencies: Tucson Police Department, City Prosecutor, City Public Defender, Motor Vehicle Department, Pima Animal Care Center, Pima County Jail, Pima County Consolidated Justice Court and Pima County Superior Court, City Inspectors, private Attorneys, Administrative Office of the Courts and clients to provide effective and efficient administration of justice in and out of the courtroom. Serves as liaison for the Court by attending new hire events and the City Job Fair. Investigates, documents and resolves escalated customer and employee complaints.

5. Performs all other duties and tasks assigned to promote the mission of the Court.

Working conditions: Mostly office environment.

* All duties, responsibilities listed are subject to change.

QUALIFICATIONS:

MINIMUM REQUIRED QUALIFICATIONS:

Education:

Associate degree

Work Experience:

Three (3) years of directly related experience

License:

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL MINIMUM REQUIRED QUALIFICATIONS:

Education:

Work Experience:

License/Certifications:

Languages:

PREFERRED QUALIFICATIONS:

Arizona Court Supervisor (ACS) certificate, and/or:

Arizona Court Manager (ACM) certificate

Any combination of relevant education and experience may be substituted on a year-for-year basis.

ADDITIONAL POSITION INFORMATION:

Position Title: Court Section Manager

Department Name : City Court

Department Link: https://www.tucsonaz.gov/Departments/Tucson-City-Court

Recruiter Name: Neil Nickol (48268)

Recruiter Email: ccs_hr@tucsonaz.gov

FTE%:

FLSA: Exempt

Position Type: Regular

COMPENSATION & BENEFITS

Full Hourly Range: $29.23 - 50.43 USD

The Full Hourly Range reflects the City of Tucson's pay range at the time of posting. The City of Tucson considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.

The City of Tucson offers a generous benefits package for benefit-eligible positions. The comprehensive, flexible, and affordable coverage is designed to optimize health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings.

With your well-being in mind, our paid time off program provides new hires with 38 paid days off in the first year of employment, with time off increasing steadily in subsequent years. We offer twelve weeks of paid parental leave, paid tuition reimbursement, student loan repayment, off- and on-the-job training, and opportunities to forge connections with peers and the community through employee resource groups and paid volunteer hours.

You can learn more about our benefits at https://www.tucsonaz.gov/Departments/Human-Resources/Employee-Benefit-Snapshot.

POSTING INFORMATION

Posting Close Date: Applicants must submit their completed application by 01-26-2025 at 11:59 p.m. MST

APPLICATION INSTRUCTIONS

Please see the special application instructions below and follow the directions for applying to this position.

Special Instructions:

Background Check: This position has been designated to require a criminal background check.

The City of Tucson is an equal opportunity/affirmative action employer and does not discriminate based on race, color, religion, sex (including sexual orientation, gender identity, and pregnancy), national origin, veteran status, age, disability, genetic testing, or any other protected status. If you believe you have been a victim of discrimination, you may file a complaint with the City of Tucson's Office of Equal Opportunity Programs, U.S. Equal Employment Opportunity Commission (EEOC) or Arizona Attorney General's Office of the Civil Rights Division (ACRD). Click for more information from ACRD about employment discrimination and how to file a complaint with ACRD

The City of Tucson employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services.

The City of Tucson is committed to providing access and reasonable accommodation for individuals with disabilities or who require religious accommodation; please contact Human Resources at EmployeeLeaves@tucsonaz.gov or 520-791-2619.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.

Questions? If you need assistance applying for any position, please contact ccs_hr@tucsonaz.gov

City Organization

The City of Tucson, founded in 1775 and incorporated in 1877, is a City Manager-led Mayor and Council government organization comprised of over 5,000 dedicated employees.

Tucson Community

The City of Tucson is recognized as a Top 20 “Best City in America” by Resonance Consultancy. Tucson, Arizona, is a thriving center for bioscience, aerospace/defense, optics, mining, and logistics. With a city population of more than 540,000 and a regional population of more than 1 million, Tucson has 330-plus days of sunshine a year and is surrounded by majestic mountain ranges. A small-town feel with big-city amenities complements its natural beauty. You can learn more about Tucson, Arizona, at Visit Tucson, Arizona.

Competitive Compensation and Benefits packages

The City of Tucson’s generous benefits package offers comprehensive, flexible, and affordable coverage designed to optimize your health and well-being, security and future, and peace of mind. Benefits begin with medical, dental, vision, life, disability, and FSA coverage, surpassing your standard 401(k) program by offering a rich pension plan plus optional Roth and pretax deferred compensation savings. You can learn more about our benefits at City of Tucson Benefits.

City of Tucson is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer.