Cloud Operations – Site Reliability Engineer w / m

Siemens Software, a business unit of the Siemens Digital Industries, is a leading global provider of software solutions to drive the digital transformation of industry, creating new opportunities for manufacturers to realize innovation.

About the role

Are you ready to take your cloud technologies skills to the next level? If you enjoy understanding and finding the root of complex problems, and are problem-solving oriented, then this role is yours!

As a Cloud Site Reliability Engineer, you will be the cornerstone of our cloud solutions’ success on the market. In this role, critical thinking and documentation are essential. Not only will you solve issues with your expertise, but you will also be at the forefront of long-term best methodologies and processes:

• With the rest of your international team, you participate in a 24/7 On-Call rotation to deliver the highest service to our customers.
• You write Play Books for existing and new alerts based on the applicable dashboards and logs, and historical incidents. You generate weekly metrics reports summarizing incidents and the Service Level Objective. You also organize regular GameDay events including defining the testing scenarios.
• Based on your Root Cause Analysis of incidents and their documentation, you reduce the probability of the incident reoccurring via recommendations. You suggest and implement ways to enhance traceability of issues from the client through to the back-end services, changes to alert thresholds to improve observability, as well as enhancements to improve resiliency.
• Implement additional infrastructure in AWS to improve the observability of the application. This may include adding additional logs, metrics, alerts, and dashboards. Operate existing processes to apply security patches to deployed infrastructure.

We would love to hear from you as a passionate engineer or bachelor-graduate in computer science/IT, with demonstrable experience in working in an AWS environment, including server-less and event-based services, as well as in software engineering including OOP programming preferably in Python language.

• To succeed in this position, good communication, organizational, and analytical skills are key. We are looking for someone able to communicate issues to their technical peers in a collaborative way, as well as running team technical events. The ability to consider the wider context of an issue rather than always considering the short-term fix will be essential.

Critical-thinking abilities and technology challenge orientation will go far toward contributing to your success.

• You join us with a good understanding of resiliency and how it can be improved. You feel comfortable configuring AWS infrastructure using Cloud Formation and have knowledge of AWS CDK (Python) or the ability to configure infrastructure using CDK. You should come with the ability to trace issues through AWS deployed resources, including inspecting and querying logs, as well as tracing requests through tools such as Xray. Finally, you are familiar with code repositories (Git) and deployment pipelines.

If reading this and questioning whether you should apply, then apply! There's no such thing as a perfect candidate, and we don't expect you to check every box. We're inspired by the uniqueness that people like you provide. The companies that we incubate are only as innovative as the breadth of lived experiences shared by the teams building them. We can't wait to read your application!

Working at Siemens Software

Siemens is not the same manufacturing company of the past. We are helping our customers get to tomorrow faster through innovation, digitalization, and are transforming alongside them. We are a modern, forward-looking software company, with the opportunities of a large corporation, where your opportunities are endless. The role you apply for today is only the first step in your Siemens journey.

Working at Siemens Software means flexibility - choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software.

Siemens. Making real what matters.

If you want to make a difference – make it with us!