Sales Manager

Location: Beynost, 1, France
Job ID: R0066844
Date Posted: Dec 17, 2024
Segment: Green Energy & Mobility
Business Unit: Hitachi Energy
Company Name: HITACHI ENERGY FRANCE
Profession (Job Category): Sales, Marketing & Product Management
Job Type (Experience Level): Experienced
Job Schedule: Full time
Remote: No

Hitachi Energy is a global technology leader advancing the world's energy system to be more sustainable, flexible, and secure. The company collaborates with customers and partners to pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. Hitachi Energy employs around 40,000 people in 90 countries and generates business volumes of approximately $10 billion USD. The company serves customers in the utility, industry, and infrastructure sectors with innovative solutions and services across the value chain.

Within Hitachi Energy, the High Voltage (HV) Products unit plays a crucial role. This unit offers a comprehensive range of high-voltage products, including gas-insulated switchgear (GIS), air-insulated switchgear (AIS), hybrid switchgear, generator circuit breakers, capacitor banks, instrument transformers, and surge arresters. These products are essential for the safe, reliable, and efficient transmission of electrical power. Hitachi Energy's commitment to innovation, sustainability, and customer satisfaction makes it a leader in the high-voltage products market, driving the energy transition forward.

Your role:

We are looking for a Service Sales Manager to join our BU High Voltage Service Unit in Beynost, France (Lyon area). The selected candidate will be responsible for driving, implementing, reporting, and monitoring the progress of the service sales strategy, developing trends for identifying and winning new business, and developing contract strategy and project proposals based on policies, customer requirements, budgets, and timescales, ensuring they meet agreed technical standards.

He/she will analyze service market potential, with full focus on installed base (IB) penetration and ensure customer relationship management. The candidate will lead and develop the Service Sales team to exceed sales targets through high performance and ensure high levels of customer satisfaction.

Your responsibilities:

1. Creates, plans, and implements service sales strategy by increasing the installed base (IB) penetration, effectively utilizing the approved Service database. Promote value-add service product offerings.
2. Achieves service sales volume by ensuring the team sells the entire service portfolio.
3. Participates in negotiations of major contracts to secure service sales volume.
4. Ensures achievement of service sales targets, providing cost-effective solutions to customers and initiating improvement plans as needed.
5. In collaboration with the Service sales team, generates and identifies service sales leads by analyzing the IB potential and targeting new IB opportunities from emerging trends with the Service solutions available. Determines account and acquisition plans to support growth.
6. Establishes long-term customer relationships with key customers and decision-makers by understanding their requirements and regulations and exhibiting high expertise in technical solutions and products. Ensures customer satisfaction issues are registered and responded to by the team.
7. Supports the team by participating in sales activities when needed. Responsible for feedback on sales development, distribution of resources for service sales activities, and the current status of the market. Collaborates with Business Units and account teams to position different service offerings. Evaluates and shares relevant information on installed base data, sales leads, customer’s and competitor’s solutions, and marketing trends with the team.
8. Monitors client financial status and reports any changes regarding risk to relevant internal partner teams. Identifies and manages potential risks relating to contract agreements across customers/channels. Drives health and safety practices in own unit.
9. Drives sales efficiency by ensuring adequate selling skills for service sales team members and that the area of responsibility is properly organized and staffed. Coaches the team in formulating sales plans, negotiating, and developing customer segment expertise.
10. Lives Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background:

• Technical background (Engineering Degree preferred)
• At least 5 years of relevant experience, preferably in the high voltage service business
• Availability to travel (France frequently, Europe occasionally)
• Fluent oral and written French and English
• Excellent negotiation, teambuilding, networking, and customer orientation skills

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