E-Commerce Key Account Manager

About us

Dyson is a global technology enterprise. We are renowned for solving the problems others choose to ignore, with surprising new inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement.

The Dyson EMEA region spans 14 head offices across cities like Amsterdam, Paris, Cologne, Dubai, and Istanbul, organised into four clusters: Northern Europe, Southern Europe, GB&I, and Emerging Markets. Home to 2,000 talented individuals from 66 nationalities means our regions thrive on diversity, cross-functional collaboration, and a shared drive for progress.

At Dyson, we are passionate about taking care of our shoppers and owners. Our E-Commerce team spearheads Dyson’s growth by optimising the online customer journey and delivering winning strategies across our E-Commerce accounts every single day.

About the role

At Dyson, our Owners are at the centre of everything we do. As an E-Commerce Account Manager, you’ll be responsible for ensuring exceptional experiences across our E-Commerce accounts. You will drive growth and performance by delivering account strategies, managing budgets, and maximising return on investment.

Your role will include:

• Driving P&L performance by meeting monthly, quarterly, and annual commercial targets.
• Optimising budgets across onsite media and co-marketing campaigns to maximize ROAS.
• Building strong, strategic partnerships with external stakeholders to unlock new business opportunities.
• Leading negotiations to find win-win solutions that drive mutual success.
• Managing merchandising plans, working with agencies, marketing teams, and partners.
• Creating and aligning sales forecasts and trade plans to achieve targets.
• Planning and executing key commercial events with cross-functional teams.
• Overseeing external agencies to deliver optimal account performance.
• Reporting on account performance and providing insights for continuous improvement.
• Providing operational support to address priority shifts and ensure seamless execution.

About you

You are a dynamic, results-driven Key Account Manager with a proven track record of success in the E-Commerce sector. Your expertise lies in taking ownership of key e-commerce market accounts, driving impactful results, and consistently upholding the integrity and quality of our brand. You excel in fast-paced, collaborative environments, seamlessly combining strategic vision with hands-on execution to overcome challenges and deliver exceptional outcomes.

You’ll bring to us:

• At least 5 years’ experience as a Key Account Manager, with hands-on E-Commerce expertise in a wholesale environment (marketplaces/pureplay retailer experience is a plus).
• Proven skills in forecasting, promotional planning, budget management, merchandising, and negotiations.
• Experience navigating matrixed organizations and aligning with global/regional brand guidelines.
• A commercial focus with a solution-oriented, proactive mindset and a positive attitude.
• Strong communication skills to engage internal teams, external partners, and senior stakeholders.
• A sharp eye for detail, particularly in digital settings, with a track record of consistent execution.
• Adaptability and a collaborative, low-ego attitude to work seamlessly between strategic and operational tasks.

Please submit your application in English.