Digital Transformation Project Manager (H/F)

The Transformation Office team at Digital Europe is responsible for internal digital community upskilling and provides a very large range of blended solutions through its Digital Academy: from regular acculturation webinars for all, to one-to-one expert sessions, including training days for communities of practice. By design, the team is a facilitator: team rituals and ways of working are transformation enablers we seriously consider and animate. On top, we do organize, coordinate and animate innovation tours and a yearly internal event aimed at empowering the whole digital community at Chanel Europe.

As a Digital Transformation Project Manager, you will manage the Digital Academy learning contents as a product, coordinate all the projects lead by Transformation Office at Digital Europe.

1. Blended Learning: Oversee the deployment of training programs combining e-learning, training days, and mentoring. Manage timelines, validate content, organize live & online sessions, and collaborate with partners.
   (KPI: participant satisfaction, number of trainings completed and associated hours)
2. Digital Europe Newsletter: Train and guide an intern to produce an engaging and impactful newsletter for a wide internal audience.
   (KPI: open rate, click-through rate, audience reach)
3. Digital Tools: Leverage key platforms like Monday.com, Salesforce Marketing Cloud, PlayPlay, Klaxoon, and Microsoft 365 Suite.

1. Digital Series Webinars: Organize and host inspiring sessions, select speakers, manage replay distribution, and enhance participant experience.
   (KPI: number of participants, satisfaction)
2. Internal Events: Drive the Digital Summit and key gatherings: coordinate workshops, brief speakers, manage registrations, and oversee logistics.
   (KPI: participation rate, perceived content quality, event NPS)
3. Community Engagement: Promote our digital initiatives and foster adoption within local and regional teams.
   (KPI: digital tools and practices adoption rate)

1. Trends & Best Practices: Share insights and support the adoption of new tools and approaches.
2. Team Rituals: Facilitate team meetings and contribute to an engaging team culture.
3. Academic Partnerships: Run and develop programs between Digital Europe and a Master’s program, ensuring smooth coordination with academic teams.

1. Project Management (task tracking, team coordination, meeting deadlines)
2. Collaborative Tools (Monday.com, Klaxoon, Microsoft 365, Notion, Trello…)
3. Content Production & Communication (e-learning contents, NL, webinar facilitation)
4. Digital Learning Experience (e-learning, blended learning, instructional design)
5. Data-Driven Mindset (KPIs tracking, reporting, performance analysis)
6. Fluent English and French (frequent interactions with international stakeholders)

1. Hands-on & Autonomous (ability to take ownership of a project from start to finish)
2. Excellent Communication (engaging oral, impactful writing, stakeholder management)
3. Multitasking & Time Management (handling multiple projects efficiently)
4. Analytical & Results-Driven (tracking KPIs, continuous improvement)
5. Proactive & Innovative (forward-thinking, eager to explore digital trends)
6. Team Player & Leadership (cross-functional collaboration, inspiring others)