Destination Product Manager Leisure Cruises - Orient Express HFX

Reporting to the Director Destination Experiences, the Destination Product Manager is specialized in luxury tourism product development with strong knowledge of the Mediterranean and/or the Caribbean. It involves curating bespoke travel experiences that epitomize sophistication, exclusivity, and cultural immersion. This position offers an opportunity to craft and orchestrate unforgettable journeys that resonate with the desires of affluent travelers seeking unparalleled adventures.

Missions :

• Design unique and high-end experiences in harmony with the visited destinations, whether on board or ashore, including event evenings or private experiences.
• Lead the bidding process with DMC Worldwide.
• Negotiate and establish partnerships with local suppliers to ensure a comprehensive and high-end offering to clients, including comparative study and analysis of offers to optimize P&L with emphasis on the quality of the proposed experiences.
• Ensure coordination of all stages of the process from product design to invoicing, working closely with sales, marketing, communication, onboard teams, and various service providers involved in delivering experiences.
• Develop and manage the budget allocated for the development of experiences, ensuring cost optimization while guaranteeing the quality of services provided to clients.
• Demonstrate great creativity in offering unique and memorable tourist experiences in line with the brand's expectations.
• Ensure the quality of services offered to clients by collecting customer feedback and implementing corrective actions if necessary to guarantee a luxury and personalized tourist experience.
• Conduct analysis of the tourism market in the specific region, focusing on market trends, consumer behavior, competition, and emerging opportunities.
• Ensure full data set up in the reservation and onboard systems.

Qualifications :

As a passionate traveler, you have a successful experience of a minimum of 7 years in the luxury sector/tourism, including managing demanding clientele.

Knowledge (technical skills) :

• Knowledge of the cruise/tour operating sector.
• Good geographical knowledge.
• Strong knowledge of the Mediterranean Sea or Caribbean.
• Excellent skills in French and English (spoken and written).
• Proficient in Excel and financial analysis.

Skills (professional practices) :

• Analysis & synthesis.
• Project management.
• Ability to manage multiple tasks/projects simultaneously.
• Adaptability to change.

Attributes (expected behaviors) :

• Organization and rigor.
• Teamwork and autonomy.
• Curiosity and alertness to innovations in the tourism sector.
• Ability to travel up to 10 days per quarter for site inspection.

Additional Information :

Remote Work : Not specified

Employment Type : Full-time

Key Skills : Time Management, Data Analytics, Analytical, Agile, Requirement Gathering, Strategic Thinking, Visio, Communication, Problem Solving, Market Research, UML, Cross-Functional Teams

Experience : years

Vacancy : 1