Department Manager - Department Store

Créer une alerte d'emploi pour cette recherche

Agent Spécial • Suresnes

Dernière mise à jour: il y a 9 heures

Description de poste

What we offer

La Maison Sofitel Sofitel Legend MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues, and communities and guide our behavior.

Our values are :

• Passion & pride: be passionately in love with our brands, our guests, and our people. Use our E.Q.
• Excellence: comprehensive business approach driving all levers to be best-in-class hoteliers.
• Empowerment: we are all Entrepreneurs fully accountable with strong KPIs and freedom too.
• Trust & Transparency: share everything, no taboo. Feedback is a gift.
• Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
• Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
• Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field.

A career that lets your passion shine

The VP Sales & Revenue Management is a dual-role leadership position responsible for driving B2B revenue growth and optimizing topline performance for Sofitel MGallery & Emblems. Reporting to the Chief Commercial Officer, this role ensures full alignment between Sales and Revenue Management leveraging synergies to maximize business impact.

The VP will lead a cross-functional approach ensuring pricing strategies, sales actions, and distribution tactics are integrated and complementary. He/She will work closely with Global Sales, Marketing, Ecommerce, Business Intelligence, and Hotel Performance teams, as well as regional teams to create a data-driven culture that enhances both sales effectiveness and revenue optimization.

This position requires a strategic thinker and a hands-on leader capable of managing teams across regions.

MISSIONS

1. STRATEGY & SERVICE LEVEL AGREEMENT (S.L.A.)
   • You will define Sofitel MGallery Emblems sales strategy and ensure alignment between other functions (Revenue Management, Ecommerce, Marketing, Operations, Hotel Performance).
   • Collaborate closely with brand marketing to align sales and marketing efforts ensuring consistent B2B brand messaging.
   • You will build the SLA with the Global Sales Team and ensure its implementation to guarantee our fair share of visibility and business.
   • You serve as a liaison between La Maison Accor Global Sales and Contact Centers educating them on the brand renovations and new openings.
2. SALES IN ACTION
   • Coordinate and represent Sofitel MGallery & Emblems at professional events to strengthen relationships with key industry stakeholders.
   • Conduct biannual business reviews with our largest B2B partners and identify new business opportunities and enhance brand visibility.
   • Define a B2B animation plan including visibility campaigns, special offers, and loyalty boosts.
   • Build and share clear guidelines, methods, and recommended levers per segment activable at hotel level.
   • Work together with the Sales Systems training teams to ensure Accor systems are maximized.
3. LEAD THE REVENUE STRATEGY & DRIVE TRANSFORMATION
   • Define clear guidelines for hotels through the annual Hotel Budget Guidelines, the Pricing Policy, the Hotel Commercial Toolkit and ad-hoc projects/solicitations.
   • Drive Transformation:
   • Increase the coverage rate of must-have systems: IDeaS, Upsell Tools, Rate Shopper, STR Compsets.
   • Simplify pricing structure, accelerate loading & reduce exceptions/mistakes. Faster go-to-market for promotions & last-minute needs.
   • Improve the Forecast Accuracy through the implementation of RMS, better and stronger processes, and collaboration within hotel.
   • Transition from a FIT dependency to a balanced & distributed Leisure strategy.
   • Drive Performance:
   • Lead hotel topline budget construction process, targets & revision.
   • Optimize market performance (RGI, MPI, ARI), increase Compset coverage.
   • Ensure ADR Ambition is strong enough and delivered.
   • Together with the Ecommerce team define the commercial animation plan with a special focus on global or regional promotions.
4. MANAGE THE TEAM OF REVENUE DIRECTORS
   • Regional Directors of RM are Senior Experts based in their regions managing a scope of 30 to 50 hotels.
   • Support them in their daily role with hotels/owners or other relations/projects.
   • Challenge them on achieving their business goals.
   • Help them individually grow on their development plans.
   • Ensure their focus on key/strategic hotel and maintain a healthy workload.
   • Supervise the Pricing & Distribution Director ensuring the implementation of our strategy and a fair balance between offer management (short term tactical) but also the long-term structural change and improvements.
   • Build the team spirit, ensure they understand the global strategy and priorities, share amongst themselves projects/presentations/best practices.
5. PERFORMANCE MONITORING
   • Together with the BI team support forecasting & annual budgeting efforts. Drive a culture of accuracy and growth.
   • Provide regular updates to the executive team highlighting business performance opportunities, challenges, and recommended actions.
   • Monitor performance and promote Sales contribution by segment at global, regional, and hotel level.

DELIVERABLES & KPIS

• Roadmap
• Annual strategic guidelines
• Monthly business review
• Hotel toolkit to activate levers
• Sales animation plan
• RevPar
• Forecast Accuracy
• Web Direct Contribution
• B2B contribution
• Coverage rate per tool esp. IDeaS

Qualifications :

• 15 years experience in Sales and/or Revenue Management in the Air/Train/Hotel/Car Rental industries.
• Fluent English and French.
• Education: Bachelor's degree in Business, Hospitality, Commercial or related.
• Skills:
• Strong leadership and teambuilding abilities.
• Excellent communication and negotiation skills.
• Strong communication and deductive skills.
• Business-oriented always looking for new opportunities or levers to develop our revenue.
• Partnership & Trust with Operations; Understanding & empathy of hotel needs.

Apply Now

Let your passion shine visit careers.accor

Remote Work : Employment Type :

Full-time

Key Skills

Economics, Feed, Dca, Dcom, ABAP, Audio Visual

Experience : years

Vacancy : 1