DataCenter Technician , DCO

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DESCRIPTION

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain - and we're looking for talented people who want to help.
You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Center Technician with a passion for technology to help us expand our Cloud to the next level.
This role is a unique opportunity to work in some of the most cutting-edge data centers in the world. Amazon data centers are large-scale high-density centers where you will be working on changing the face of Cloud technology in the region.
The Datacenter Technician may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, etc.) and external customers (Hardware Vendors, Contractors, Service Providers among others).

Amazon Web Services (AWS) offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner. At Amazon, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One! Come and work for the world's most Customer Centric Company.

Key job responsibilities
Problem Solving:

1. Maintain high system reliability by prioritizing and resolving trouble tickets efficiently, serving as an escalation point and technical troubleshooter for systems and network hardware problems.
2. Investigate and resolve complex Linux server issues.
3. Troubleshoot XEN service virtualization problems.

1. Troubleshoot technical issues across systems, networking, and power/mechanical domains.
2. Remediate physical layer outages in systems and networks, including power-related problems.
3. Participate in data center power and cooling events.

1. Work rotating shifts to meet 24/7 on-call requirements.
2. Install and configure server racks per internal SLAs.
3. Triage and resolve trouble tickets for all devices in the assigned region.
4. Act as the data center point of contact for high-severity issues.
5. Replace server and network device parts as needed.
6. Ensure correct rotation of spare parts.
7. Contribute to uptime improvement metrics.
8. Enforce Amazon's security best practices.
9. Interact with third-party vendors, contractors, and remote hands/eyes.

1. Participate in and deliver high-impact small to mid-scale projects.
2. Attend team meetings for metric analysis and project status updates.
3. Contribute to building the world's largest cloud infrastructure.

1. Share knowledge and educate less technical staff on best practices.

1. Fluency in English
2. Server Hardware Troubleshooting experience, including server booting (POST, BIOS, PXE, Kickstart, GRUB/LILO, RAID), network protocols (TCP/IP, Ethernet, L2/L3 technologies), and network hardware (copper/fiber cabling, switches, routers).
3. Good Understanding of Linux/Unix Administration.

1. Remote Access: Console routers, IPMI, BMC
2. Network Equipment Installation and Configuration
3. Redundancy: Power feeds, ATS, Server Hardware, RAID, Network Connectivity
4. Participated in Project Management
5. Scripting: Bash, Python, Perl, Ruby (or programming languages)

Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.