Customs Brokerage Manager- North France- H/F-Roissy

• Full-time

Company Description

Last update: Sep 30, 2024

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors, you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission: We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within—more than 50 percent of our staff has been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs — they’re chances to grow, do what you love, and build a career with us!

Why should you be working with Expeditors?

• Join an international company offering unlimited opportunities.
• Discover a learning culture where you will experience onsite and virtual training, immersions, and challenging assignments.
• Build your future alongside experienced leaders.
• Drive your career with management training programs and mentoring.

Job Description

The Customs Brokerage Manager will develop and manage the customs product in the marketplace through focus on Operations, Finances, Sales, People, Systems, and Culture, adhering to the company’s policy, procedures, and business code of conduct.

Key responsibilities:

People:

• Train, motivate, challenge, and mentor other employees.
• Conduct annual reviews for employee retention program – against company and job expectations.
• Create personal development plans with each employee. Set up, plan training, and follow-up.
• Identify, develop, and mentor your No. 2.
• Ensure all staff and positions have job descriptions, clear expectations, and are working with structured development plans.
• Ensure new hires go through the new hire development map within the first 6 months.
• Conduct regular interviews with potential new personnel.
• Review department goals and business plan periodically with staff to ensure buy-in and accountability.

Operations:

• Ensure all classification instructions for all shipments for all customers.
• Ensure all Customs Authorizations are valid – Transit guarantees, customer IPR/OPR/Warehousing authorizations.
• Monitor duty deferment usage and levels.
• Monitor license/visa applications.
• Ensure all documentation is present for archiving purposes.
• Meet with local customs to discuss performance, delays, red-channels, customs developments, and plans (to adapt country per country).

Customer:

• Make 5 calls per week – Retention/Sales.
• Ensure all new business is transitioned correctly.
• Report all calls - sales and retention activities in CRM.
• Issuance of customs proposal.

Finance:

• Follow up the customs guarantee for various operations.
• Follow up refunds with customs authorities.
• Ensure every account has a credit limit and check for credit extension when needed.
• Department P&L – review, identify, plan.

Compliance:

• Promote compliance in diligently following all company policies and regulations and being the role model of integrity and pride for all employees.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and trainings.

Culture:

• Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Systems:

• Promote productivity tools (e.g., using edoc and edoc treeview, customs database, process management, customs system).
• Be open to implementing new system changes and enhancements with your team.
• Audit of files in accordance with AEO.
• Management of customs system.
• Send client report requests through the available database (expo request, expo reporting).
• Set the tone of this environment within your team.

Qualifications

Knowledge:

• Expeditors company policies and procedures knowledge.
• A good understanding of Expeditors’ products, services, and systems.
• Strong market and competition knowledge.
• Good knowledge of customs brokerage process and system essential.
• Good knowledge of customs legislation, especially with regards to classification, valuation, and origin.
• Understanding of ocean, transcon, and air documentation process.
• Knowledge of air, road, and ocean transport.
• Good knowledge of incoterms.
• Hazardous Materials certification (preferred).
• Well-rounded knowledge of the customs tariff and customs system.
• Working knowledge and experience of the customs regulations.

Skills:

• Effective interpersonal skills, including proven abilities to listen, comprehend, and effectively communicate clearly and concisely to obtain positive results.
• Pro-active, strong organizational skills.
• The ability to troubleshoot and solve problems quickly and effectively.
• The ability to maintain privileged relationships with customs authorities.

Behaviours:

• Emotional resilience.
• Self-reflecting and open to feedback.
• Initiative and ability to work autonomously.
• Role model of integrity and pride for all employees.
• Proven leadership attitude and background.

Additional Information

Expeditors offers excellent benefits:

• 26 Workdays from home per year.
• Employee Stock Purchase Plan.
• Personal Development Plans, Coaching, and Training Program focusing on developing logistics and supply chain knowledge, leadership skills, preparing for internal promotion and mobility, career change.

All your information will be kept confidential according to EEO guidelines.

Must be eligible to work within the EU.

Education and Experience:

Minimum 3-5 years of Customs Broker’s experience including a minimum of 1-2 years in a management level.