Customer Success Manager , Small and Medium Business , France, Italy, Middle East - Paris

Aircall is a place where voices are valued.

Backed by over $220 million of investment since 2015, we create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Conversation is a cornerstone of our culture. Wherever our people find themselves in the Aircall world – Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, Mexico City or at home – everyone has a voice that is valued.

Whatever your background, wherever you’re from – we want you to join the conversation. Let’s talk.

About the team:

Within our Customer Care team, Customer Success is in charge of making sure we help our clients grow. Because of the importance that our clients have for us, this is a team that is placed at the heart of our operations and a very important role.

We are recruiting our Customer Success Manager (CSM), in charge of Small and Medium Business (SMB) in France, Italy and Middle East market.

We are specifically looking for a tech-savvy individual with strong relationship building skills and business acumen to help our customers succeed in reaching their business goals through an optimized use of Aircall.

Key Responsibilities:

• Grow and nurture a portfolio of customers in the French Market
• Maximize your portfolio’s expansion while minimizing churn and contraction
• Gather customer product feedback to help shape and define the product roadmap
• Bring in new ideas to delight our customers

Qualifications:

• Flawless spoken and written French skills and fluent English (Italian or Hebrew are a plus).
• A first work experience in a similar environment (sales, customer relations, customer service, marketing) would be highly appreciated.
• You're a natural communicator.
• Comfortable managing several tasks and issues in a fast-paced environment.
• You appreciate and aim for structure and processes in your work.

Aircall is constantly moving forward. We’re building new roads to complete our journey, and we’re taking people with us who have the same builder mentality.

Let’s grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.

We’re creating a place where great people trust one another and thrive together.

Why join us?

• Key moment to join Aircall in terms of growth and opportunities
• Our people matter, work-life balance is important at Aircall
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Competitive salary package & benefits

DE&I Statement:

At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

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