Customer Success Manager - Radiology AI

I'm partnered with a fast-growing company in the AI-driven medical imaging sector is looking for a Customer Success Manager RoW to enhance user experience and drive long-term customer engagement. This role involves working closely with healthcare professionals to integrate AI solutions into their workflows, ensuring they maximize the value of the technology.

Key Responsibilities :

• Act as the primary contact for customers across multiple regions.
• Lead onboarding and drive solution adoption.
• Monitor customer satisfaction and proactively address concerns.
• Collaborate with internal teams, including Product, Sales, and Operations, to enhance user experience.
• Provide training and change management support.
• Conduct regular business reviews to align on success metrics and identify growth opportunities.
• Travel frequently (40–60%) for customer meetings, events, and deployments.

Qualifications :

• At least 3 years in Customer Success, Account Management, or a similar role.
• Strong English communication skills, both verbal and written.
• Ability to build trustful relationships with diverse stakeholders.
• Strong organizational skills, managing multiple accounts and projects simultaneously.
• Experience in Clinical Radiology!

Why Join?

• This is an opportunity to be part of a team shaping the future of medical imaging with AI-driven solutions. The work directly impacts patient care and clinical practices globally.