Customer Success Manager (French / German / English)

• Salary Range € 40.000 - €50.000 gross annually depending on experience

Join and Revolutionize the Global Food Supply Chain with us!

What’s the opportunity?

At Orderlion, we’re on a mission to transform the global food supply chain, fostering a sustainable food ecosystem and tackling food waste on a worldwide scale. The wholesale food industry, a massive yet under-digitized market, moves €2,000 billion worth of goods annually. In this landscape, building strong customer relationships is more crucial than ever.

Orderlion’s cutting-edge eCommerce Operating System empowers food suppliers to seamlessly connect with their restaurant and supermarket customers through an intuitive app-based ordering platform. By automating sales, customer service, and logistics, we are redefining efficiency and customer engagement in the industry.

We are looking for a highly motivated Customer Success Manager (CSM) to support growing our strongest markets. You will be part of our customer success team and lead new customer project launches. This role blends relationship management, technical expertise, and project leadership to drive successful outcomes for both clients and Orderlion.

Do you love connecting with people, have a true passion for making customers successful, and want to be part of revolutionizing an entire industry alongside an experienced entrepreneurial team? Read on and join us at Orderlion!

What will you be doing?

• Customer Onboarding: Welcome new customers via a kick-off meeting, help set up their accounts, and complete the onboarding process with a training session for them to get the most value out of Orderlion.
• Project Management: Collaborate and coordinate between multiple stakeholders (customers, 3rd-party integration partners, internal teams), conduct risk assessments, manage project timeframes, and use project management tools to track project performance.
• Account Management: Build strong customer relationships and serve as their primary point of contact. Recognize potential within our existing customer base and support our sales team to utilize growth opportunities.
• Support: Provide customers with support via phone and email. Participate in internal product testing sessions.
• Process Improvement: Collaborate with your team to continuously improve our internal processes for a high level of efficiency and automation.
• One-on-One Mentorship: Experience a tailor-made mentorship program led by our leadership team with a focus on long-term personal development to become an absolute customer success superstar.

What skills do I need?

• Language Proficiency (all 3 are mandatory):
• Fluent French speaker (C2 level or native-level proficiency) (for working with customers in France)
• Fluent German speaker (C2 level or native-level proficiency) (for working with customers in the DACH markets)
• Fluent English speaker (C2 level or native-level proficiency) (as English is our company language and for working with customers in the UK)
• Work Experience: 1-3 years of experience as a Customer Success or Account Manager, ideally at Software-as-a-Service (SaaS) startups - specifically onboarding new and developing existing customers.
• Proven Track Record: Demonstrated achievements in onboarding and developing customers in high-performance environments.
• Communication Skills: A powerful communicator with a positive, energetic attitude.
• High Energy: A strong bias towards action and a high energy level to drive results.
• Project Management Skills: Ability to prioritize well and focus on execution while driving multiple projects forward.
• Optional: Technical acumen with ERP systems, EDI integrations, and APIs. Interest in software/tech topics is a plus!
• Experience with CRM and Customer Service tools like Hubspot, Salesforce, Intercom, Zendesk, etc.

At Orderlion, we offer a range of benefits to our lions:

Influence: Have a voice in our work, shape our direction, and build something impactful.

Hands-on Experience: Gain invaluable experience in building and managing a high-growth organization from the ground up.

Personal Growth: Focus on personal development with active mentorship to help you build a successful career.

Co-ownership: Participate in our employee share program and be a co-owner of our success.

Outcome & Impact: We care about results, not hours. Work flexibly and focus on making an impact.

Remote Work: Enjoy the freedom to work fully remotely from anywhere within European time zones.

What is working at Orderlion like?

We are an ambitious and dynamic team where constant self-improvement is the norm. Every team member works autonomously, makes impactful decisions, and finds innovative solutions to achieve their goals. You’ll be surrounded by supportive colleagues committed to mutual growth through our 1-on-1 check-in approach, fostering an environment of continuous feedback and improvement.

What happens when I apply?

4 Steps to Success:

• Step - Online Assessment: Conduct a 30-minute online assessment to check basic qualification criteria for the role (language, experience, aptitude).
• Step - Project Case: Participate in a 60-90 minute video call together with our CEO and CTO where you will role-play some typical scenarios for the role.
• Step - Deep Dive: Have a 30-60 minute video call with our CEO to go deeper on prior work experience, your career aspirations, and answer your questions about the role.
• Step - Team Connect: Have a 30-60 minute video call with potential future colleagues in our CSM team to get to know each other and answer your questions about the role and the company.
• Reference Calls: At the end of the deep dive call, we will ask you to introduce us to 2 former managers of yours to allow us to conduct reference calls via phone sharing their past work experience with you.
• Decision Call: Have a final 15-minute phone call to give you our final answer and potentially make the offer for the role.

Diversity and Inclusion

We are committed to attracting and retaining a diverse range of talented individuals. We foster an inclusive and diverse company culture, welcoming everyone regardless of gender, ethnicity, sexual orientation, religion, civil or family status, age, disability, or race.

Who we are

Orderlion is a remote-first, fast-growing SaaS tech startup revolutionizing the food supply chain industry. Expanding throughout Europe with offices in Paris, Vienna, and Barcelona, our mission is to help food suppliers thrive in the digital era. We’re transforming an age-old industry, shifting it from fax machines to modern apps and eCommerce solutions, digitizing one of the last analog industries.

Founded in 2018 by serial entrepreneurs and industry experts from Zalando, Groupon, and Oetker Digital, Orderlion aims to make the B2B food industry more transparent and sustainable. We have scaled to multiple countries, won several awards, raised €10 million in funding, and achieved €500+ million in transaction volume through our SaaS platform.

This is your chance to join Orderlion during our exciting scale-up stage and become one of our core members.

Send us your application and be part of a team that’s transforming the future of food supply!

Customer Manager • Strasbourg, Grand Est, France