CUSTOMER SERVICES AGENT - PARIS

Main Objective

Maintain standards of Customer Service and monitor service level at airports in order to achieve targets.

MAIN DUTIES

• CHECK-IN/DEPARTURE
• Carry out pre-flight check, ensure flights are properly edited and adequate check-in facility allocated to passenger/baggage check-in.
• Anticipate contact with high yield passengers prior to check-in and extend necessary courtesy as required.
• Undertake passenger’s escort and service duties as directed by station management with particular emphasis on passengers requiring special service.
• Carry out handling of passengers and baggage check-in in accordance with the company procedure and service standard.
• Provide maximum attention/care to passengers on delayed flight and denied boarding passengers.
• Ensure action plan on oversold flight is accurately implemented as directed and planned by station management.
• Carry out check on passenger travel documents to ensure validity of passport/visa to the country of passenger’s destination.
• Ensure safeguard of revenue documents and handling as per company procedure.
• Ensure accuracy of post flight and timely dispatch of messages.
• Handle emails/TEL in a timely manner.
• Any other tasks assigned by Duty Officer/Airport Manager.
• TRANSIT & TRANSFER
• Ensure Efficient And Adequate Handling Of Enroute Transit Passengers.
• Passengers entitled for STPC are handled as per company procedure/policy.
• Meals/refreshments provided to passengers as per company procedure/policy.
• Direct passengers to their respective onward flight as necessary.
• Any other tasks assigned by Duty Officer/Airport Manager.
• ARRIVALS
• Attend arrival flights as applicable, escort passengers requiring special handling.
• Provide assistance to passenger at baggage reclaim area as applicable; liaise with ramp agent for quick delivery of baggage.
• Liaise with baggage service (lost and found section); follow up cases of mishandled baggage as applicable.
• Any other tasks assigned by Duty Officer/Airport Manager.
• LOUNGE
• Visit the business class lounge and ensure GF passengers are taken care of as per GF standards.
  
  

EDUCATION & TRAINING

High school education with good command of English language.

Experience

Minimum 3 years airline related experience.

About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

• Resume/CV
• Passport-size photograph
• Education