customer service supervisor - retail

Minimum Requirements

• Secondary (high) school graduation certificate

Work Setting

• Rural area
• Relocation costs covered by employer
• Retail business
• Gas bar

Tasks

• Assign sales workers to duties
• Order merchandise
• Authorize return of merchandise
• Sell merchandise
• Resolve issues that may arise, including customer requests, complaints, and supply shortages
• Organize and maintain inventory
• Supervise and co-ordinate activities of workers

Supervision

• 1 to 2 people

Work Conditions and Physical Capabilities

• Fast-paced environment
• Handling heavy loads
• Walking
• Standing for extended periods
• Bending, crouching, kneeling

Personal Suitability

• Accurate
• Client focus
• Efficient interpersonal skills
• Flexibility
• Organized
• Reliability
• Team player
• Initiative
• Judgment
• Ability to multitask

Experience

• 1 year to less than 2 years

Other Benefits

• Disability benefits
• Paramedical services coverage
• Group insurance benefits
• Life insurance
• Registered Retirement Savings Plan (RRSP)
• Wellness program

Support for Persons with Disabilities

• Provides awareness training to employees to create a welcoming work environment for persons with disabilities

Support for Newcomers and Refugees

• Assists with immediate settlement needs of newcomers and/or refugees (for example: housing, transportation, storage, childcare, winter clothing, etc.)
• Supports social and labour market integration of newcomers and/or refugees (for example: facilitating access to community resources, language training, skills training, etc.)
• Supports newcomers and/or refugees with foreign credential recognition

Support for Youths

• Offers on-the-job training tailored to youth
• Offers mentorship, coaching, and/or networking opportunities for Indigenous workers
• Develops and maintains relationships with Indigenous communities, Indigenous-owned businesses, and organizations

Support for Mature Workers

• Applies hiring policies that discourage age discrimination
• Offers phased retirement options that allow mature workers to gradually reduce their workload (for example: flexible or reduced work hours, part-time employment, project-based or seasonal work, etc.)

Supports for Visible Minorities

• Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)