Customer Service Specialist

Job Description

Who are you:

Are you an individual who loves to problem solve, has great listening skills, and is customer service focused? Are you accustomed to a fast-paced environment while remaining positive and upbeat? Do you display professionalism and genuinely care about a company's positive culture and values? If so, we would love to hear from you. We are looking to hire a Service Call Agent to oversee customer inquiries and concerns in our call center environment.

What you will be doing:

This is a hybrid role between Front Desk Support and Customer Service Specialist, with an emphasis on Customer Service.

1. Customer Interaction - Call intake
2. Listen attentively to customer concerns, inquiries, and service requests.
3. Gather and document accurate information about the customer, appliance model, serial number, issue, and pertinent details.
4. Work within the supportive team in the Service Department
5. Appointment Scheduling
6. Quality Assurance and Problem Resolution
7. Front Desk Support 2 days a week
8. Weekly Pay

Our ideal candidate has:

• 1+ years of experience as a Call Service Agent, or similar experience/call center
• Excellent verbal and written communication skills
• Desire to continuously expand skillset
• High School Diploma or equivalent

About our client:

Established in 1983, our client is family-owned and operated. Across 4 locations, they have been serving the Cape & Martha's Vineyard for over 40 years, featuring a wide range of products including Sub-Zero/Wolf, Bosch, Thermador, GE, Samsung, Miele, LG, Speed Queen, Electrolux, and more. Our partner services everything they sell and prides themselves on delivering the best product and customer service possible. Their culture fosters a positive and supportive environment, empowering team members to excel in their roles, both personally and professionally.

Additional information:

• Monday-Friday, 8:00am-4:30pm
• Competitive hourly rate
• $21.00-$23.00/hour depending on experience
• Healthcare
• 401k match
• Vacation and Sick Time
• PTO