Customer Service Representative - Part Time

Airport Operations

The Airport Operations department keeps operations at our airports running smoothly through planning, organization and supervision.

Find your future at United! We’re reinventing what our industry looks like, and what an airline can be – from the planes we fly to the people who fly them. When you join us, you’re joining a global team of 100,000+ connected by a shared passion with a wide spectrum of experience and skills to lead the way forward.

Achieving our ambitions starts with supporting yours. Evolve your career and find your next opportunity. Get the care you need with industry-leading health plans and best-in-class programs to support your emotional, physical, and financial wellness. Expand your horizons with travel across the world’s biggest route network. Connect outside your team through employee-led Business Resource Groups.

Create what’s next with us. Let’s define tomorrow together.

Please submit resume/CV in English.

Job Overview and Responsibilities:

1. Checking-in and processing of passengers and baggage onto flights
2. Ensuring that passengers are in possession of valid documentation for travel
3. Meeting and boarding flights, assisting passengers wherever required
4. Assigned other duties in Customer Services as and when required to meet operational demands ensuring the smooth running
5. Professional service to our customers, both internal and external

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded.

Minimum Qualifications:

1. High School Diploma or equivalent secondary school certificate
2. A proven track record of reliability
3. Professional image and appearance
4. Outstanding customer service skills
5. Confident communication skills
6. Must be fluent in English and French (written and spoken)
7. Keyboard skills
8. Must be at least 18 years of age
9. Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and/or unforeseen situations
10. This is a part time position
11. Must be legally authorized to work in France/EU for any employer without sponsorship
12. Successful completion of interview required to meet job qualification
13. Reliable, punctual attendance is an essential function of the position

Preferred Qualifications:

1. Previous airline/airport operations experience
2. Fluency in other European languages