Customer Service Representative

Responsibilities

• Handle customer complaints via phone, email, mail or social media
• Identify and assess customers’ needs to achieve satisfaction
• Keep records of customer interactions, process customer accounts and file documents
• Build sustainable relationships and trust with customer account through open and interactive communication
• Assist administrative operational needs
• Preparing daily report of customers complaints and follow up
• Responsible for daily secretarial job
• Meeting rooms arrangement
• Report monthly activity to Sales Manager

Qualifications and Education Requirements

• Excellent in English skills in verbal and written
• Able to operate Microsoft Office
• Creative and pro-active

Cekindo is a leading consulting firm of business services to clients expanding and operating in Indonesia and further to Southeast Asia. We provide full-range of market-entry and corporate secretarial services to enable our clients to focus on their core business and activities. Cekindo provides one-stop services which covers legal, administrative, HR, financial, marketing, and business development related activities.

About us - Cekindo has established itself as a reliable business service provider for companies looking to operate or expand in Indonesia.