Customer Service Lead

Senior Recruitment Consultant at PDR Group | Talent Solutions | Ex-Amazon/Manpower SGExecutive Search, Contract/Temporary/Permanent & Mass…

Our client, a fast-growing Asia headquartered logistics and supply chain service provider is seeking a dynamic Customer Service Lead to join the team.

Responsibilities

• Build and maintain strong relationships with existing customers while identifying and developing new opportunities.
• Conduct in-depth analysis of customer needs and provide tailored solutions.
• Perform regular business reviews with key customers to ensure service excellence and address evolving requirements.
• Travel across European countries as needed to support business operations.
• Develop, manage, and maintain a reliable supplier network, including warehouse, trucking, and brokerage resources.
• Monitor market and competitive trends to support strategic decision-making.
• Negotiate with suppliers to secure favorable contract terms.
• Proactively identify supply chain risks, resolve service or operational issues, and implement preventive measures.
• Act as a troubleshooting lead, maintaining open and proactive communication with customers to address any concerns.
• Manage and lead the local team, ensuring quality standards, effective team building, and problem resolution.
• Handle other locally assigned tasks in Europe as directed by the company leadership.

Qualifications

• Fluent in German (business-level proficiency preferred) and proficient in English for professional communication with internal and external stakeholders.
• Minimum of 3 years of experience in the logistics or freight forwarding industry.
• Familiar with import and export policies in EU, customs regulations and clearance, storage management processes and requirements.
• Willingness to travel across Germany to meet customers.
• Strong proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Exceptional communication skills with a strong emphasis on teamwork, proactive thinking, problem-solving, and customer service excellence.
• A valid driving license is required for business travel purposes.

Equal Opportunity Employer:

We are committed to fostering an inclusive workplace and welcome applications from individuals of all backgrounds. Applicants are considered based on their qualifications, skills, and experience, regardless of age, gender, race, religion, or disability.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Business Development, and Supply Chain
• Industries: Transportation, Logistics, Supply Chain and Storage and Freight and Package Transportation