Customer Experience Manager - Ostrum 6 months

Customer Experience Manager - Ostrum 6 months

• Fixed Term Contract
• 16519
• Paris

Company Description

A responsible European institutional investment management leader, Ostrum Asset Management supports its clients in their liability-driven investments, offering both asset management solutions with €439 billion under management and investment services with €577 billion under administration.

Job Description

You are part of the 8-person customer experience team in the Development Department. As a Customer Experience Manager, you work to ensure the satisfaction of Ostrum AM’s customers while accompanying sales staff in the development strategy.

Your daily tasks are:

• Responding to customer requests;
• Driving the customer experience in your portfolio and ensuring commitments are met;
• Coordinating cross-functional client projects;
• Participating in continuous improvement projects within management.

You work in an international environment, within a community of experts that puts excellence, impact, and collective action at the heart of everything it does.

This position is based in Paris with the opportunity to work from home.

As a top employer, we place our employees at the center of our attention. Internal mobility, career development, and training allow you to grow and develop throughout your career.

You work in a hybrid, inclusive, and collaborative working environment.

You also have the opportunity to commit yourself to society and causes that are close to your heart through our corporate foundation.

Required Skills/Qualifications/Experience

About you: If you recognize yourself in the following description, you are made to work with us!

You have a higher education and at least 5 years of experience in customer relations or project coordination.

You are proficient in:

• Financial instruments and asset management.

You have excellent interpersonal skills, a very good listening ability, you are:

• Organized, rigorous, and agile;
• Customer-oriented and you know how to integrate easily into a team.

You have a command of English at level B2.