Customer Care Specialist, Serbia

Position: Customer Care Specialist (Dutch)

Location: Remote in Serbia

Employment Type: Full-time

Are you ready to advance your career in a thriving remote environment? We are seeking experienced Dutch-speaking Customer Care Specialists to join a top-rated BPO company with exceptional employee satisfaction. This role involves supporting customers of an e-commerce brand while working from your home in Serbia.

Duties and Responsibilities:

• Provide technical-based customer assistance via voice, chat, and email in a timely manner.
• Deliver exceptional customer experiences and resolve issues efficiently.
• Document interactions in a dedicated CRM system and contribute to team initiatives.
• Actively participate in department activities, providing feedback and supporting collaborative solutions.

Requirements:

• Proficient in Dutch (C1 level) and English (B2 level), both verbal and written.
• Reside in Serbia and able to work legally without company sponsorship.
• Experience in customer support and technical assistance, particularly with help desks or IT functions.
• Able to pass a background check.
• Strong independent work ethic with excellent remote teamwork skills.
• Proficient in problem-solving, critical thinking, and adapting to process changes.
• Solid understanding of PC-based internet and software applications (e.g., Microsoft Office).

Offer:

• Competitive remuneration package based on experience, skills, and performance.
• Indefinite contract with private health and life insurance.
• Monthly Work From Home allowance of 60.
• Night shift allowance of 15 and overtime pay of 26.
• Eight-hour shifts on a weekly rotation, covering Monday to Sunday from 9 AM to 11 PM.
• Fully remote work from Serbia.
• Join a dynamic and creative team with a positive and supportive atmosphere.
• Access to guidance and tools to help you reach your full potential.

If you're enthusiastic about delivering top-notch customer service and eager to be part of a fantastic team, we invite you to apply!

Seize this opportunity to grow and excel in your career!