Customer Care Officer - English Speaker(F/M/X)

Your Missions

Responsibilities

As a Low touch Support agent, you will be in direct contact with French & English speaking customers and prospects, proposing solutions to provide them the support they need. You will be responsible for closing our application prospects & existing customers and support them throughout their journey. Your missions will be:

Support

• Assist prospects with Yousign’s SaaS application adhering to Service Level Agreements (SLAs) for response and resolution times

Closing

• Develop and close small deals with prospects & existing customers

Retention

• Develop and implement strategies to reduce churn

Relationship Management

• Assist our low-tier customers during their journey
• Follow-up on renewals

Who are you?

Skills

Feel like applying? Here are the main skills that will help you thrive as Yousign’s next Customer Care Officer - English speaker (F/M/X):

• You already have 1+ year of experience working closely with a large base of customers, ideally in Customer Care or Customer Support and are able to negotiate with them
• You have strong analytical and redactional skills, helping you understand and manage our customer's needs
• You are autonomous, a team player, and willing to evolve in a fast-paced environment
• You speak fluent English and French
• Having experience working with Salesforce is a strong “nice to have”

However, if you don't match all of those criteria, no worry! You can still apply and let us know how you will be a good fit for the position; our Talent Acquisition team will have a close look at your application.

What will you find at Yousign?

• A dynamic scale-up that puts people first
• A management style that encourages autonomy and cohesion, through common Objectives and Key Results (OKR)
• Top-notch work culture and methods
• Regular team events and bi-annual company meetings
• Numerous perks & benefits, such as: charity day offered, ESOP, remote equipment, private health and life insurance (Alan), learning & talent development advantages, CSE, Moka.Care subscription and more!

Equal Opportunity at Yousign

At Yousign, we embrace uniqueness and ensure every team member has an equal chance to contribute.

We offer equal job opportunities and maintain transparent, fair processes across the board, including pay. Join us at Yousign, where our differences fuel creativity and strength — Let's leap into this amazing adventure together!