Customer Care Coordinator - French & English

Who Are We?

Convelio is a licensed freight forwarding startup evolving at the intersection of Tech, Logistics and the Art World. The startup specialises in the global shipping of high-end goods: paintings, sculptures, basically any valuable or bulky merchandise.

We've developed our own proprietary algorithm to offer competitive real-time shipping quotes and an end-to-end logistics service to the art market. Our mission is to become a tech-driven company in a traditional industry, and therefore make the shipping of bulky and valuable items as easy as possible by providing an online and seamless experience.

We currently serve a wide range of customers from art galleries, antique dealers, auction houses, online platforms to interior designers.

With 130+ colleagues scattered across Paris & London and now New York as well, Convelio has a strong start-up & international culture. We thrive in solving complex logistics issues for our clients, enabling both sellers and buyers in the art market. We are backed by proven technology, prominent VC’s, and boast a global network and the resources (€30 million Series B funding in March 2022) to seize the market opportunity.

Your Role:

We are looking for a high-energy, results-driven, team-oriented Customer Care Specialist to join our rapidly-growing Operations team to help us extend our success and keep our clients happy! You will be the key point of contact for our customers and therefore manage their precious requests & expectations during shipments.

What you'll do:

1. Manage incoming customer requests, including quotes & use of our pricing algorithm.
2. Follow the customers' shipments and proactively update them on latest evolutions.
3. Develop your own customer relationships and guarantee Convelio's reactivity and level of service.
4. Communicate with the logistics team to resolve various issues every day.
5. Suggest improvements in operational processes within the Operations team.
6. Contribute to improvements hand in hand with the tech team on our current and future platforms and products.

Your profile:

1. You are positive, curious, self-motivated and hands-on.
2. You are an excellent learner and have the desire to adapt to new concepts and technologies.
3. Experience in Customer Service in a logistics environment is a plus.
4. You are comfortable working with numbers (you’ll need to handle quotes for our customers!).
5. You are detail-oriented, have strong organizational skills and are disciplined in daily activity planning.
6. You enjoy working in a challenging, fast-paced, target-driven and team-oriented environment.
7. You are fluent in French and English, with excellent written and verbal communication skills.

What we offer:

1. An opportunity to be part of a fast-growing and innovative company that is transforming the art logistics industry.
2. Immerse yourself in the arts & culture capital of Paris with our central office location.
3. Join a diverse team where support is our ethos and growth is our ambition.
4. A challenging and fulfilling role with a high level of autonomy and responsibility in managing customs operations for art shipments.
5. Develop a strong bedrock of logistics and art market knowledge to leverage in your new role through Convelio’s onboarding program.
6. A supportive and dynamic work environment, where your ideas and initiatives are valued.
7. Flexible remote policy (up to 3 days per week) to accommodate a healthy work-life balance.
8. Continuous learning and development opportunities to enhance your professional growth in the art logistics domain.

The hiring process:

1. First phone call with a Talent Acquisition team member.
2. Video interview with a Team Lead.
3. Case study and debrief with our Head of Operations.
4. Final team fit interview.

Equal Employment Opportunity Employer

Convelio is proud to be an Equal Employment Opportunity employer. We are committed to equal opportunities based upon race, religion, colour, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We are passionate about building an inclusive culture where diversity is celebrated and leveraged to create better design and business decisions.