Contact Center Solution Specialist, Google Cloud (English, French)

Minimum qualifications:

• Bachelor's degree or equivalent practical experience.
• 10 years of experience with cloud native architecture in a customer-facing or support role.
• Experience building integrations using Python, Node.js, Go, or Java.
• Experience building conversational applications.
• Ability to communicate in English and French fluently to support client relationship management in this region.

Preferred qualifications:

• Experience with modern cloud architectures and technologies.
• Experience in responding to Request for Information (RFI)/Request for Proposal (RFP).
• Experience with contact center systems including conversational AI applications.
• Passion for building reusable assets like demos and architecture as part of training and enablement programs.

About the job:

In this role, you will grow the adoption of Customer Engagement in Europe, Middle East, and Africa (EMEA) through your experience in building conversational applications. As an individual contributor, you will form part of a central and highly specialized technical team that engages directly with customers and partners with a focus on enhancing the usage of Conversational AI solutions on top of Google Cloud Platform.

Responsibilities:

• Reflect the needs of the EMEA customers, partners, and field to define a data-driven direction for Customer Engagement product development.
• Support the sales teams on the Customer Engagement opportunities across EMEA.
• Partner with Customer Engineering leaders, Product leaders, business strategy, Developer Advocates, and executive leadership to execute the Customer Engagement strategy.
• Support technical pre-sales activity in establishing technical viability and fit for customers with our Customer Engagement Suite.