Consultant Media H / F

The Organisation for Economic Co-operation and Development (OECD) is an international organisation comprised of 38 member countries, that works to build better policies for better lives. Our mission is to promote policies that will improve the economic and social well-being of people around the world. Together with governments, policy makers and citizens, we work on establishing evidence-based international standards, and finding solutions to a range of social, economic and environmental challenges. From improving economic performance and creating jobs to fostering strong education and fighting international tax evasion, we provide a unique forum and knowledge hub for data and analysis, exchange of experiences, best-practice sharing, and advice on public policies and international standard-setting.

Job Description

Within the Executive Directorate, working closely with business partners, the Digital, Knowledge and Information Service (EXD / DKI) designs and provides secure digital solutions, IT and information management services and the technologies to deliver efficient corporate services, meet business partners’ needs and to support and enhance the OECD’s global role in building knowledge, communicating with the world and interacting with governments to inform and influence policy-making.

The Digital Infrastructure and Operations Division (DKI / DIO) groups corporate-wide IT business relationship management, digital workplace, infrastructure, operations and support services managed by EXD / DKI.

DKI seeks to recruit several Information Systems Engineers, to constitute a pool of candidates for current and upcoming needs, in order to work within, among others, the teams responsible for Systems Engineering, Desktop Engineering and Network Engineering:

In this role, you will design, test, implement, document and operate a multi-service systems infrastructure. Reporting to a Team Lead, you will operate and support an infrastructure from the datacentre to the virtual machines, some applications and Microsoft cloud (M365 and Azure). You will ensure good monitoring of the entire infrastructure, problem analysis and resolution, datacentre management (server installation / removal / maintenance), patching of physical servers, virtual machines and applications, and delivery of virtual machines, among other tasks. You will also be managing and contributing to projects for building (or upgrading) new solutions. You will always look for possibilities to automate tasks with PowerShell and propose improvements to processes. Strong technical, communication, and problem-solving skills, combined with a rigorous approach to aligning processes with organizational standards, will be essential for success.

In this role, you will design, test, implement, and maintain the corporate desktop and mobile device environments, ensuring a seamless end-user experience. Reporting to the Device Engineering Manager, you will leverage tools like Intune, PowerShell, and SCCM to manage systems, automate tasks, and enhance the Digital Employee Experience (DEX). You will also handle mobile device management and provide tailored support to VIP users. Strong technical, communication, and problem-solving skills, combined with a rigorous approach to aligning processes with organizational standards, will be essential for success.

In this role, you will be planning, implementing, documenting and operating a multi-service, wired and wireless network infrastructure. Reporting to a Team Lead, you operate and support the network infrastructure, from datacentre connectivity to end-user connectivity (switches, routers, firewalls, load balancers, VPN, WiFi, connectivity to Internet and Cloud, etc). You will ensure good monitoring of the entire infrastructure, problem analysis and resolution, network management, and patching of network equipment, among other tasks and responsibilities. You will also be managing and contributing to projects for building (or upgrading) new solutions. You will always look for opportunities to propose improvements. Strong technical, communication, and problem-solving skills, combined with a rigorous approach to aligning processes with organizational standards, will be essential for success.

Please note: These roles will be based in Paris, with the possibility of teleworking (as per the Organisation's rules and regulations).

Main Responsibilities

• Design, test, implement and assure the continuous, timely evolution of the Organisation’s IT Services and Infrastructure, in compliance with OECD technical and security standards and industry methodologies.
• Automate and optimise operational processes; troubleshoot unexpected issues and propose action to mitigate the risk of repeat occurrence.
• Contribute to team and role-specific projects, in your area of technical expertise. Be proactive, autonomous and report accordingly.
• Liaise with other IT teams, stakeholders and vendors as applicable; contribute to governance and continual improvement; share best-practices and expertise.
• Stay up-to-date with emerging trends; evaluate relevant new technologies and hardware, analyse their business benefit, conduct cost / benefit analysis, and draft evidence-based recommendations for their adoption when this would make good business sense.
• Apply new techniques and trends, in-line with the overall objectives and risk tolerance of the OECD.
• Participate in preparing Calls for Tender and assess technical bids as required to deliver fit for purpose, cost-effective contracts, where relevant and required.
• Fulfil other role-specific tasks, as required.

Operations, Support and Reporting

• Analyse functional specifications prepared by others to identify and propose optimal, sustainable technical solutions.
• Prepare effort and work breakdown estimates for efficient resource management planning.
• Provide and maintain technical documentation for your area.
• Monitor and analyse user behaviour and performance to gauge and report on health, usage and overall compliance of the standard desktop, server or network environment.
• Manage monitoring alerts, support tickets and emails, provide 3rd level support and co-ordinate third-party interventions. Provide bespoke support to VIP clients, as required.
• Prepare and deliver operational presentations / demonstrations for peer-groups and management as required.
• Keep the team informed on operational activities and project-related activities; report progress to the team lead.

Qualifications

Ideal Candidate Profile

Academic Background

• A university degree in the field of IT, telecommunications or related field, or equivalent practical experience.
• Relevant industry Certification, such as certifications on technologies listed below.

Professional Background

• For Systems Engineer, 2 or more years of proven professional experience designing, deploying and managing server operating systems (mostly Windows Server) as well as the entire ecosystem, including operational tools for systems and virtualization.
• For Desktop Engineer, 2 or more years of experience managing an enterprise desktop park (e.g. SCCM, Windows 11, Mobile devices Management, Intune, etc).
• For Network Engineer, 2 or more years of proven professional experience designing, deploying and managing a heterogeneous network infrastructure.
• 3 – 5 years of general IT engineering experience.
• Professional experience in an Agile team environment, assigning and managing 3rd party work.
• Experience working in a multicultural environment would be preferable.

Tools

• Good knowledge of PowerShell
• Identity management and provisioning, authentication and authorisation technologies, and modern authentication protocols (AD FS, Entra ID)
• HPE servers and storage

Device (Endpoint) Engineer

• PowerShell, Microsoft Configuration Manager, Intune, Nexthink, OneDrive, Windows Active Directory (notably GPO management)
• MD-102: Endpoint Administrator certification or similar (e.g. ITIL foundation certification, etc) would be an advantage.
• TCP / IP routing and switching technologies and protocols (Cisco)
• Internet services
• Network-related solutions such as firewalls (Palo Alto, Checkpoint, Fortinet), load balancers (F5), VPN and access control technologies (Cisco)
• Cloud Solutions (Microsoft Azure DNS, ExpressRoute, Cloudflare)
• Domains and certificates management

Languages

• Fluency in one of the two OECD official languages (English and French) and knowledge of the other, with a commitment to reach a good working level.
• Knowledge of other languages would be an asset.

Core Competencies

• OECD staff are expected to demonstrate behaviours aligned to six core competencies which will be assessed as part of this hiring processes: Vision and Strategy (Level 1); Enable People (Level 1); Ethics and Integrity (Level 2); Collaboration and Horizontality (Level 2); Achieve Results (Level 2); Innovate and Embrace Change (Level 2).
• There are three possible levels for each competency. The level for each competency is determined according to the specific needs of each job role and its associated grade.
• To learn more about the definitions for each competency for levels 1-3, please refer to OECD Core Competencies.

Additional Information

Closing Date

• Applications should reach us no later than Monday, 3 March 2025 23h59 (Paris time).

Contract Duration

• Open-ended contract.

What the OECD offers

• Depending on level of experience, monthly salary starts at 6,717.19 EUR, plus allowances based on eligibility, exempt of French income tax.
• Click here to learn more about what we offer and why the OECD is a great place to work.
• Click here to browse our People Management Guidebook and learn more about all aspects relating to people at the OECD, our workplace environment and many other policies supporting staff in their daily life.

Salary Information

• Please note that the appointment may be made at one grade lower in the specified job family, based on the qualifications and professional experience of the selected applicant.

Selection Process

All applicants will be sent a short assessment, as the first step in the process.

For retained candidates, the Hiring Team reserve the right to conduct further assessments (video-recorded-interviews, etc).

Panel interviews are planned for March 2025.

The OECD is an equal opportunity employer and welcomes the applications of all qualified candidates [who are nationals of OECD member countries], irrespective of their racial or ethnic origin, opinions or beliefs, gender, sexual orientation, health or disabilities.

The OECD promotes an optimal use of resources in order to improve its efficiency and effectiveness. Staff members are encouraged to actively contribute to this goal.