Principal Rigid Pipeline Engineer

Description de poste

As a Crisis Helpline Responder, you will be responsible for providing immediate support and assistance to individuals in crisis through phone calls. Your role is crucial in offering empathetic and non-judgmental listening, crisis intervention, and both internal and external referral services.

You will work closely with a team of mental health professionals to ensure the safety and well-being of callers and provide them with appropriate resources.

This is a part-time remote role with the flexibility to decide where you want to work. Local candidates who speak the local language are preferred but others can still be considered.

Role & Responsibilities

• Responding to telephone hotline for crisis support of those bereaved through suicide, engaging in self-harm, experiencing suicide ideation and concerned friends or family members.
• Providing a range of evidenced-based, professional crisis counselling services and personal support, employing de-escalation techniques and crisis intervention techniques.
• Assessing the caller's needs and triage for immediate safety or emergency medical attention of callers, or referrals to appropriate service referrals such as face-to-face crisis intervention, case management / advocacy services, individual therapy, or group services.
• Maintaining accurate and detailed call reports on key issues and referrals actioned.
• Complying with responsibilities under the Data Protection Acts 1988, 2003 & 2018 (GDPR).
• Supporting in the development of appropriate crisis management plans to support callers in crisis.
• Make a quick in-the-moment decision on how to move forward if the responder is not sure how to proceed.
• Ensuring smooth and diligent handover process to next shift personnel.
• Dedicating entire shift to intellect tasks and responsibilities only.
• Conducting risk assessments, including lethality assessment for suicide cases.

Requirements

• 1 - 3 years of experience in helplines, either in a paid or voluntary capacity.
• Can effectively communicate in their native language.
• Experience working with high-risk clinical situations (at risk of or affected by suicide or crisis cases).
• Ability to maintain emotional composure in high-stress situations, ability to bounce back from stressful interactions and high-risk cases.

Plus Points if you :

• have a background in mental health or emergency services.
• Completed training in Crisis Intervention or Suicide Prevention.
• can effectively communicate in more than 1 language.
• maintain professional indemnity insurance.

Benefits

This is a part-time remote role with the flexibility to decide where you want to work.