Community Supervisor

Come join the future of hospitality and be the new Community Supervisor of our Toulouse location!

Your Mission, Should You Choose To Accept:

As our Community Supervisor, you'll make sure that each guest is having the best possible TSH-experience. Together with the Front of House Manager, Hotel Manager and the team of community hosts, you'll be responsible for running and supervising every aspect of our hotel operations.

Whether you're providing a flawless welcome and check in, awesome service in our restaurant and bars or just having a chat to make their stay truly unforgettable ― you are at the forefront of our guest facing operation. As you can tell, this goes way beyond your old-school hotel duties: you are the hotel's super-skilled connector and responsible for the hotel's seamless and smooth running.

What You'll Do

1. Supervise and work together with our front of house staff to assist our guests in all their needs, providing a flawless welcome and check in, awesome service in our restaurant and bars, and making great new connections.
2. Know about our product offering and how to (cross-)sell these products to our guests.
3. Handle any guest or team member question or complaint like a pro, including any technical issues that may occur.
4. Keep an overview of all things happening at the hotel and maintain a cool head in sticky situations.
5. Share your TSH-wisdom and assist team members when they have questions or need help.
6. Connect with your guest community and know exactly what's going on at all times to cater to their needs.
7. Spread smiles and good vibes, knowing that employees and guests enjoying themselves and connecting with each other is what this is all about.

Who You Are

1. Flexible, hands-on, motivated, and positive approach.
2. At least 1 year of hotel experience or team leading experience.
3. Ability to connect with your guest community and understand their needs.
4. Maintain a helicopter view and know when to assist the team.
5. Handle stressful peak periods with professionalism.
6. Good communication skills in English (additional languages are a plus).
7. Hardworking, responsible, and possess a "let's do this!" mentality.
8. Ability to build, lead, and inspire motivated, happy teams.
9. Legally allowed to work in France.

What We Offer

1. The opportunity to work at a dynamic, multi-national company that is a game-changing innovator in hospitality.
2. Potential for learning and growth in your role.
3. Awesome discounts in all our properties in Europe for you, your friends, and family!
4. A wonderful workplace full of events, fun colleagues, and great salary/benefits.

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion, or culture. Your authenticity keeps our team diverse. Come as you are.