Cluster Revenue Manager

Job overview

This position will report directly to the General Manager of the property. The primary purpose of this position is to monitor group and transient business thresholds within the forecast to ensure measurable improvements for demand and availability. Supply critical analysis on the effect of short range decisions affecting occupancy, average rate and rooms profit goals. Analysis of city events and activities and to project the effect of opportunities they create. Monitor competitive analysis. It's a challenging position within the commercial team. The cluster revenue manager will work for a portfolio of hotels based in different geographical locations and is responsible for managing at least 2 hotels directly.

Duties and responsibilities

COMMERCIAL

• Achieving the hotel budget and monthly forecast goals.
• Monitoring data to determine the pricing strategy and report internal price proposals based on results and financial market developments.
• Actively collaborate with cross-functional teams (sales) to drive the needs of the business – including tools, data, reporting, and processes.
• Set group price and acceptance parameters using analysis of pick-up trends and market conditions, in order to maximize the opportunities to confirm group business at the initial enquiry.
• Monitor market information/data about competitors, events, and market trends and react accordingly.
• Ongoing research and analysis of product, price, occupancy, and RGI from an agreed competitive set.
• Monitor (cancelled/optional) bookings in the system utilization, prices, and react to it.
• Conduct research on Revenue Management of key/major competitors/brands and stay up to date with intelligence in the hotel industry & market(s) to drive revenue performance for the hotels within the portfolio.
• Ensure that all available distribution channels have the right content, availability, and prices.
• Manage E-commerce activities and Brand Relationships ensuring online content is up to date and set up to maximize Revenue generation, always upholding the hotel’s reputation.
• Provide information to the organization and general managers; delivering reports, answering questions, etc.
• Ensure the effective rollout of new tools, system releases & programmes ensuring team education and adoption.
• Ability to deliver presentations in a concise, well-organized manner.
• Daily review and implementation of room accommodation and rate inventory controls in the various systems.
• Responsible for holding constructive and result-oriented revenue and commercial meetings with the hotel. Evaluate the appropriate booking period for proper rate and availability control. Provide a synopsis of results vs. decisions from the previous week and lead discussions on future topics such as booking pace, pricing strategies, marketing opportunities, and the competitive environment.
• Daily review of various reports. Address concerns and action plans with the GM.
• Complete weekly booking pace reports and analysis on pace, recommending strategy changes when needed.
• Analyze past and present trends and make recommendations for future strategies.
• Prepare all Weekly, Monthly, Rolling Forecasts and Annual Budget using the various systems.

PEOPLE

• Contribute a consistent way of working in the team, aligned by set SOPs and guidelines.
• Be motivated, committed, and enthusiastic.
• Be able and willing to assist other team members to provide cover during holidays or other periods as required.
• Promote teamwork and quality service through daily communication and coordination with other team members/director.
• Participate and initiate departmental meetings, team briefings, and project work.
• Provide support, coaching, and direction to GMs and commercial teams to ensure execution of effective strategies and actions for revenue management in line with the applicable service level for their hotels.

GUEST SERVICES

• Handle all administrative tasks in an efficient and timely manner.
• Keep team members and director updated in a timely manner.
• Have a sound knowledge of all technical systems and procedures relating to the role.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions:

• Professionally represent the portfolio in community and industry organizations and events.
• Participate as a team player with other central team members.
• Additional duties as necessary and assigned.

Accountability

• You are structured, accurate, analytic, and professional in your work.
• You thrive in a dynamic, high-paced environment and can keep your head up even during busy periods.
• You own and take responsibility for your own tasks.
• You have a proactive, can-do attitude and get work done, also outside office hours.

Qualifications and requirements

SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES

• The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, using some other combination of knowledge, skills, and abilities.
• Must be proficient in writing, speaking, and negotiating in English and local language.
• Extensive knowledge of revenue management.
• Knowledge of hotel and competitive market or similar environment.
• Ability to analyze data.
• Ability to prioritize tasks & manage workload using own initiative.
• Excellent computer skills.
• Strong communication (both verbal and written), decision-making, influencing/consensus building, and analytical skills with a clear understanding of impact on goals and bottom line.
• Previous experience in hotel, travel & tourism, service sector preferred.
• Team player – with a sense of humor even in the face of adversity!

QUALIFICATION STANDARDS

• Bachelor's or Master’s degree in a relevant field or equivalent combination of education and work-related experience.
• Ideally, you will have 3+ years of progressive work-related experience in financial/strategic planning, revenue management, pricing with proficiencies in multiple disciplines/technologies/processes, preferably in the hotel industry or similar environment.
• Demonstrated knowledge of revenue management principles, effective hotel pricing concepts, yield management optimization, and selling strategies.

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.