Club General Manager

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

What is in it for you :

• Discounted Hotel Rooms and Food & Beverage rates to employees at our sister properties around the globe.
• We provide learning programs through our Academies to promote growth and development so that you can perform at your full potential
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Diversity, Equity and Inclusion, Planet 21 and WATCH

Job Description

Leadership and Staff Management :

• Recruit, train, supervise, mentor club leaders and colleagues alike, including front desk personnel, trainers and coaches, locker & pool attendants, kids club personnel, lifeguards etc.
• Foster a positive work environment, encouraging teamwork and professional development.
• Set performance goals and provide regular feedback to ensure high-quality service delivery.
• Work and liaison directly with the Resort F&B team on the Food and Beverage offerings at the Club.
• Stay UpToDate with Club industry trends, development and best practices.
• Project manage Club Capital, Development and Maintenance projects to ensure they run seamlessly, on schedule and to budget & forecast.

Operational Oversight :

• Ensure there’s a clear strategic vision and plan to ensure the Club is best in class by offering the ultimate programming, amenities and facilities.
• Develop and implement operational policies and procedures to optimize efficiency and Member and Guest satisfaction.
• Maintain cleanliness, safety, and functionality of all club facilities, equipment, and amenities.
• Monitor inventory levels (operating supplies and Retail) and coordinate procurement of supplies and equipment as needed.
• Develop a clear plan to further enhance all sources of revenues including dues, locker rentals, fitness, aquatic & tennis programming, kids club and membership programming and activations.

Member and Guest Experience :

• Uphold highest in class standards for member & guest service, addressing member concerns promptly and effectively.
• Develop and execute strategies to enhance member engagement, growth and retention.
• Organize and promote special events and programs to enrich the member experience.
• Develop annual budgets and forecasts, monitoring financial performance against targets.
• Identify opportunities for revenue growth and cost optimization, implementing strategies to maximize profitability.
• Ensure compliance with financial regulations and internal controls.
• Utilize technology to further enhance and understand the membership spend & accounting procedures.

Marketing and Promotion :

• Collaborate with marketing team to develop and implement promotional campaigns to attract new members.
• Maintain a strong online and offline presence through social media, community outreach, and partnerships.
• Analyze market trends and competitor activities to identify opportunities for differentiation and innovation.

Member Retention and Recruitment :

• Must lead member recruitment and retention effort. Must be integral and proactive part of developing relationships that lead to membership interest and/or business opportunities.
• Catalyst for identifying new programs/services and enhancing current ones for members, guests and their usage, satisfaction and member retention.

Qualifications

• Bachelor Degree in Business Administration, Hospitality Management, or related field (preferred).
• Proven experience in Club management & development or related roles, with a track record of successful leadership and growth.
• Strong interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders.
• Solid understanding of financial management principles and practices.
• Proficiency in computer applications, including MS Office and club management software.
• CPR and first aid certification (preferred).

Additional Information

Visa : Must be able to provide proof of eligibility to work in the United States.

Our Commitment to Diversity & Inclusion :

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Claremont Club & Spa is an Equal Employment Opportunity Employer EEOE M / F / V / D.

Salary Range : $160,000 to $190,000.