Client Success Manager

This is a remote position.

Autocorp.ai, a B2B Fin-tech SaaS company, is re-inventing auto finance by providing a revolutionary suite of tools that is changing the way online car shoppers interact with credit & finance which has empowered many dealers throughout Canada with a more seamless customer journey. Autocorp.ai are official partners of Equifax, Canada Black Book and other industry leaders to expand our footprint further. We pride ourselves on a culture of excellence, continuous improvement, and a results-driven mindset. As we expand our team, we are seeking a highly motivated and skilled Client Success Manager who can become an expert on forging strong relationships with new and existing clients in the automotive industry.

Responsibilities

• Retain book of business with proactive communication
• Facilitating discussions about their expansion by leveraging Autocorp.ai’s suite of products
• Support dealers training, product knowledge and adoption
• Coordinate smooth and timely implementation and onboarding
• Analyze dealer's monthly outcomes and devise actionable strategies to elevate their performance and ROI
• Maintain client relationships and assist clients with generating success across our products and services
• Maintain seamless collaboration with your colleagues to ensure top-notch service delivery to our clients by updating notes and activities within our platforms
• Serve as a recognized industry expert, offering valuable insights and best practices to our clients
• Gather and synthesize client feedback, advocating on their behalf for product enhancements and improvements
• Swiftly address client issues and concerns, leveraging internal resources and escalation processes when required, to ensure a timely resolution
• Foster open dialogue with internal and external stakeholders, being a champion of transparency to enhance operational efficiency and drive collective success across Autocorp.ai

Requirements

• Proven track record of success providing support in a high-growth SaaS Organization
• Excellent verbal and written communication skills
• 1-2 Years of automotive experience, specifically sales processes, systems & internal operations, BDC and/or F&I is a strong asset
• Ability to troubleshoot technical issues
• Excellent administrative skills, ensuring all notes are clear and concise
• Strong project management skills to be able to facilitate product integration and adoption
• Understanding of the GAP sales methodology
• Strong negotiation skills
• A high sense of urgency
• Work well independently and collaborate well with a team
• Positive and friendly attitude
• Bilingual (French & English) is an asset

Benefits

• Competitive base salary with performance and expansion based bonuses
• Benefits package with access to virtual care
• Remote work environment – work from anywhere! Core hours are 8:30am - 6pm EST
• Tools and resources to support your ongoing growth and success
• An extraordinary team leading the industry by storm
• Virtual office to stay connected with your colleagues
• Give and receive Nectar points to encourage company collaboration
• Lots of fun swag!
• Yearly in-person Christmas party