Charg de Support IT Systmes IT Systems Support Officer - FHX

Support

Your profile interests us: we are looking for a Support Officer who is comfortable working with colleagues from various professions and backgrounds.

The advantages of this position, where you will be at the heart of cross-functional roles, will provide you with the knowledge, methodology, and confidence to take on an evolving role within the Adagio network wherever it may be.

Your mission should you choose to accept it!

We are seeking an experienced IT & Systems Support Manager to join our dynamic team in Paris, France. As the IT & Systems Support Manager, you will play a crucial role in overseeing our organisation's IT infrastructure, ensuring smooth operations and providing exceptional support to our internal customers.

• Lead and manage the IT and Systems Support team, fostering a collaborative and customer-focused environment
• Act as the primary point of contact for all IT and Systems support queries, escalating complex issues to appropriate stakeholders or external service providers
• Oversee the maintenance and optimisation of network infrastructure, hardware renewals, WIFI, and VOIP systems
• Manage the implementation and support of key software systems including PMS (Property Management System) and related interfaces
• Coordinate with HR, Finance, and Revenue Management teams to ensure seamless integration of their respective IT tools
• Drive continuous improvement initiatives for IT processes, tools, and documentation
• Provide regular reporting on support requests and system performance
• Collaborate with cross-functional teams to identify and implement digital innovations that enhance operational efficiency
• Ensure all IT and systems support activities align with organisational goals and customer satisfaction objectives

Qualifications:

Are you the ideal candidate?

• Proven experience in IT and Systems Support management, preferably in the hospitality or service industry
• Strong knowledge of network infrastructure hardware systems and VOIP technologies
• Familiarity with Property Management Systems (PMS) such as FOLS and Opera Cloud
• Understanding of HR information systems and finance tools
• Excellent project management skills with the ability to coordinate multiple initiatives simultaneously
• Proficiency in Excel and other office productivity tools
• Strong analytical and problem-solving skills with a detail-oriented approach
• Exceptional written and verbal communication skills in English; additional language skills are advantageous
• Demonstrated ability to learn and adapt to new software systems quickly
• Experience in creating and maintaining technical documentation and operational procedures
• Strong leadership skills with the ability to motivate and guide a support team
• Customer-focused mindset with a commitment to delivering high-quality service
• Degree in Computer Science, Information Technology, or a related field (preferred)

Our Commitments:

• A gradual and structured onboarding process
• Attractive HR benefits (additional paid leave, housing assistance, profit-sharing schemes, etc.)
• Exclusive perks within our Adagio establishments as well as across the entire Accor and Pierre & Vacances Center Parcs network (employee rates in all our locations, staff benefits, etc.)

Our Motto:

Helping all our employees grow and develop so we can move forward together in service of the Adagio brand.

Want to learn more? Let's meet!

Remote Work: Employment Type:

Key Skills:

IT Experience, Mac OS, Active Directory, Computer Networking, Mobile Devices, Windows, Remote Access Software, Help Desk, IT Support, Operating Systems, Technical Support, Troubleshooting

Experience: years

Vacancy: 1