CDI - Directeur de flagship H/F

We are currently looking for our next Store Manager in Paris where you will contribute to the growth of Chloé.

KEY RESPONSABILITIES

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION
   1. Leads the team to initiate and develop long-term relationships with clients.
   2. Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them.
   3. Coordinates contact campaigns and supervises use of all CRM tools.
   4. Supervises client database, and in particular knows VIC clients of the store.
   5. Proactively proposes activities to meet/exceed clients’ expectations.
2. AN OMNICHANNEL BUSINESS OWNER
   1. Leads by example and supervises sales on the floor to improve business performance and customer service.
   2. Ensures full engagement of the team with omnichannel services offered by the maison.
   3. Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis.
   4. Sets up and monitors retail targets for boutique and per stylists.
   5. Actively participates in commercial activities and proactively proposes new ideas to improve business.
   6. Is aware of local trading environment and competitors’ activities.
3. A TEAM LEADER
   1. Organizes energizing team briefings and ensures consistently high level of motivation.
   2. Performs individual, monthly, and yearly performance assessments with all team members.
   3. Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up.
   4. Leads all recruitment and induction of team and ensures successful coordination with HR department.
   5. Leads by example, ensures good team spirit and translates Chloé attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
4. AN OPERATIONS EXCELLENCE SUPERVISOR
   1. Supervises impeccable boutique environment and teams grooming at any time of the day.
   2. Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment.
   3. Ensures implementation of all guidelines related to store, BOH management and sustainability.
   4. Manages payroll, expenses and stock management.
   5. Oversees compliance of established Richemont policies and standards.

EXPECTED PROFILE

We are looking for someone with similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, a team player, have strong experience with CRM tools and clienteling, and possess a good strategic vision of business problems. This position requires comfort in speaking English.