CDI - Directeur de flagship H/F

We are currently looking for our next Store Manager in Paris where you will contribute to the growth of Chloé.

KEY RESPONSABILITIES

1. A CHLOE STORE MANAGER IS A CLIENT CHAMPION
   • Leads the team to initiate and develop long-term relationships with clients.
   • Sets up and monitors CRM targets for boutique and per stylists and implements all actions to reach them.
   • Coordinates contact campaigns and supervises use of all CRM tools.
   • Supervises client database, and in particular knows VIC clients of the store.
   • Proactively proposes activities to meet/exceed clients’ expectations.
2. AN OMNICHANNEL BUSINESS OWNER
   • Leads by example and supervises sales on the floor to improve business performance and customer service.
   • Ensures full engagement of the team with omnichannel services offered by the maison.
   • Creates monthly/quarterly/yearly action plan to improve business in line with maison strategy and adjusts based on performance analysis.
   • Sets up and monitors retail targets for boutique and per stylists.
   • Actively participates in commercial activities and proactively proposes new ideas to improve business.
   • Is aware of local trading environment and competitors’ activities.
3. A TEAM LEADER
   • Organizes energizing team briefings and ensures consistently high level of motivation.
   • Performs individual, monthly, and yearly performance assessments with all team members.
   • Shadows sales on the floor to coach the team, identifies training needs, implements training and leads individual development plan with consistent follow-up.
   • Leads all recruitment and induction of team and ensures successful coordination with HR department.
   • Leads by exemplarity, ensures good team spirit and translates Chloe attitude of entrepreneurship, togetherness, excellence, creativity, and positive impact.
4. AN OPERATIONS EXCELLENCE SUPERVISOR
   • Supervises impeccable boutique environment and teams grooming at any time of the day.
   • Proactively liaises with operations or retail managers for repairs or to suggest improvements in operations, processes or more globally on boutique environment.
   • Ensures implementation of all guidelines related to store, BOH management and sustainability.
   • Manages payroll, expenses and stock management.
   • Oversees compliance of established Richemont policies and standards.

EXPECTED PROFILE

We are looking for someone with similar experience in luxury retail as a Store Manager or strong experience as a Store Manager Assistant. You have a good understanding of luxury standards, are organized, a team player, have strong experience with CRM tools and clienteling, and have a good strategic vision of a business' problematics. This position requires you to be comfortable speaking English.