Business Units Success Manager

Geopost, a European leader in parcel delivery and solutions for e-commerce, operates in more than 50 countries across all continents through its network of expert delivery brands, including: DPD, Chronopost, SEUR, BRT, Speedy, and Jadlog. Leveraging its industry-specific expertise, Geopost is further growing the development of Out-Of-Home delivery services with Pickup, the densest parcel shop and locker network in Europe, and is also expanding temperature-controlled solutions for food and healthcare business. In a world of acceleration and transformation, Geopost engages and embraces new e-commerce territories with ESW via Asendia, epicery, and Pourdebon.com.

With 57,000 employees, Geopost endeavors to make commerce more convenient, profitable, and sustainable for their customers and communities. Committed to becoming an international reference in sustainable delivery, Geopost is the first global delivery company to have its roadmap to Net Zero by 2040 approved by the Science Based Targets initiative (SBTi).

Part of the La Poste group, Geopost generated a €15.7 billion revenue and delivered 2.1 billion parcels worldwide in 2023.

In the context of its ambitious international growth, the Geopost head office is strengthening its coordination across projects and across business units in different countries. The Marketing department is recruiting a Business Units Success Manager.

Status: Cadre

Management report: The position reports directly to the Head of BU Success in the marketing department, based in Issy-Les-Moulineaux, France.

Functional management of Business Units project teams: Marketing, Digital, Communication, and IT.

Business stakes of the Geopost Marketing department:

Co-design and develop and roll out delivery, digital, and marketing services for business units to enrich their international and domestic value proposition to shippers and consumers. Support business units in achieving their business growth ambitions.

Mission & Responsibilities

As Business Units Success Manager, you collaborate directly with selected Business Units (BU) and cross-functional teams (Marketing, Sales, Operations, Customer Service, IT) to support the design and implementation of services common to several business units, taking into account the local market and business unit specificities. The mission is based around 4 pillars:

1. Program management to plan the different projects in a business-unit centric view, according to group projects and products roadmaps, steercos, roll out capabilities, and specifically taking into account the business units' local projects ambitions over the next 2-3 years.
2. Maintain a BU per BU projects roadmap on a monthly basis, according to group or BU projects impacting marketing, sales, operations, customer service, and IT.
3. Organize and drive BU per BU regular program review meetings, report progress, identify risks, and propose mitigation.
4. Liaise with all relevant BU representatives and head office project/product managers, and support their progress and success.

Follow up on business units KPIs regarding selected processes and how the ongoing projects impact these KPIs. Be the voice of business units towards the head office functions, help business units qualify their change requests. Discover and then master business unit cross-functional business organization and end-to-end processes, from order to cash (customer management, etc.), to production from collection of parcels to final delivery, customer service, and reporting, taking a customer-centric approach (outside-in), thanks to internal documents, internal interviews in head office and business units of project and product managers, field visits in depots, driver tours, OOH locations, or customer service facility, external interviews when relevant, to identify friction points.

Data management education, by highlighting the key reference data, the underlying referentials, the data flows, and the data quality action plans to best leverage the applications at BU level, and follow up specific action plans to support the rest of the marketing team.

Train and accompany key stakeholders in business units teams to best leverage the group solutions ecosystem combining group and local applications and processes, underlying referentials, and back-end settings.

Profile and skills required:

• Passionate about supporting business growth and operational efficiencies in transportation, logistics, and e-commerce environment, in an international context.
• Minimum of 5 years significant experience in cross-functional project management implying IT systems and processes evolutions, internal audit, or organization consulting.
• Excellent English & French level; a third language relevant to the business units in their scope of responsibility is appreciated.

Skills required:

• Project management in a transversal position.
• 360° understanding of a company's functions and end-to-end main dependencies (sales, operations, customer service, IT, legal…).
• Solid skills in project or program management (scheduling, dependencies, multi-stakeholder management), service design (marketing, offers), IT and digital background; transport or logistics experience will be a plus.
• Drive change management, used to ‘under transformation’ environment.
• Able to deep dive into complex processes but also to provide a simplified view for decision-makers.
• Fluent English needed.
• Tools: MS Pack-Office (Excel, Word, PPT), Google Analytics, Jira, Confluence, Figma, Klaxoon/Miro...

Such a profile could evolve towards product management or strategic program management.

• Excellent interpersonal & communication skills.
• Team player with strong leadership skills.
• Curiosity and empathy.
• High adaptability, ability to cope with complexity and uncertainty.