Business Travel Sales Manager

Transforming Hospitality, Together.

We enable every associate to create remarkable moments for each guest. The foundation of our unique service model includes thoughtfulness, sincerity, intuitiveness, knowledge, and above all, graciousness. Our proven approach increases efficiency and dramatically improves our guest’s experience. We meticulously train staff at every level in the art of anticipatory service—we encourage genuine, unscripted interactions with guests and an acute sense of ownership in the success of the company.

At Aparium, we are always in search of individuals with hospitality in their DNA.

We then train our team to be anticipatory, thorough, and thoughtful and have input in their role and the hotel as a whole.

The result: Aparium has crafted something rare and quite special, a place where associates are deeply involved in their work.

Our belief in the power of people, place and character extends to everything we do and we invite those with the following characteristics in our journey to build the best independent hotel company in the world.

BE PASSIONATE

Passion is what drives individuals to invest their time, energy, and dedication wholeheartedly and it fuels a relentless pursuit of excellence, pushing one to continuously learn, grow, and overcome challenges.

BE PROUD OF YOUR CITY

To have pride in one’s city is to hold a deep sense of attachment, loyalty, and admiration for the place you call home.

CELEBRATE UNIQUENESS

We recognize that every individual possesses their own distinct set of talents, perspectives, and experiences, which contribute to the rich tapestry of humanity, and of our team.

We encourage every Aparium Associate to work with an entrepreneurial spirit, actively engaging in their discipline to identify ways to help us move forward and deliver experiences that matter.

Why You Belong At Aparium

DIVERSITY
Diversity is an appreciation and respect for what makes an individual unique in terms of age, gender, ethnicity, religion, disability, sexual orientation, education and national origin. We see each employee as unique as each of our hotels with differing roots, history, perspectives and talent. All deserve to be part of an organization in which our differences matter and are valued.

EQUITY
Equity is in our practices and processes to ensure that every person has the same opportunities. It provides people who have marginalized identities to contribute and develop to their own potential. Equity promotes impartiality and fairness within our company procedures, processes and decision making to eliminate practices that may create disparities within our company.

INCLUSION
Inclusion is our ability to ensure people of all backgrounds feel welcomed, are treated equally and are respected. We were founded on purposeful collaboration, encouraging everyone to share their experiences and at times, differing perspectives. Our foundational practice of Inclusion creates a sense of belonging for all associates and stakeholders alike.

Reports to Director of Sales, position is exempt.

WHO YOU ARE

You are humble and understand the need to work side by side with others; and you take feedback to make things better seriously. It is quite natural for you to walk into a hotel and see the potential of the environment and how it could work for a variety of people, groups, events or meetings. The first thing you prefer to discover is the event space, thinking “how big is the ballroom and how many people does it hold?” or “I wonder what the rooms are like and how many suites do they have?”.

THE ROLE

This leadership role requires the tenacity to build a network, it is not for the faint of heart. The Business Travel Manager is responsible for the forecasting Business Travel / Consortia Business, account production, harmonizing the culture, mission, values, and quality standards to assure maximized potential. This person must create an exceptional climate of professional & personable service that ensures the long-term satisfaction of team members, guests, and owners.

WHAT YOU WILL DO

• Uphold and role model the company’s principles of People, Place and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition and translocal hospitality.
• Build and maintain a trusting and transparent relationship with all stakeholders, specifically taking the time to develop rapport and respect with the individuals of your peer group.
• Understand who the hotel is and what we aspire to be by following established practices and procedures; and project the appropriate brand voice and image of the hotel to achieve objectives, public recognition and acceptance.
• Evaluate, solicit, sell and confirm business in assigned market area to meet overall budgeted sales and profitability.
• Participate in the development of the annual sales and marketing plan by developing objectives, goals, and strategies for the BT/Consortia market.
• Supervise and coordinate day-to-day BT/Consortia sales operations, ensuring focus on goals and objectives.
• Maintain complete knowledge of all hotel service/features, hours of operation and programs.
• Meet and/or exceed expectations of monthly BT/Consortia revenue and sales goal activities.
• Conduct quarterly reviews of accounts to ensure production and assumed pace for targeted goals.
• Review Hotelligence/Kalibri Reports and develop plans to pursue new business through proactive sales action plans.
• Maintain contact with largest producing accounts, detecting increased potential, and ensuring amplified service.
• Lead all Business Travel and Consortia conversations with the Director of Sales, General Manager as well as regional support HQ team members and ownership if requested.
• Manage annual RFP season business cases, re-negotiations and new contract agreements to align with future year budgeted revenues.
• Analyze data from Lighthouse/BI tool as well as Demand360 to set proactive plans in place to exceed negotiated and Consortia revenue goals, and work with Revenue Manager.
• Conduct outside sales calls to promote the hotel and knowledge of our service.
• Ensure site visits are organized to meet established goals.
• Work with rooms division to forecast occupancy and inventory control to maximize results from different market segments.
• Work with rooms division to establish rates, packages and Business/Consortia Transient Pricing.
• Coordinate and participate in different events and activities (blitzes, exhibitions, fairs, family trips, site inspections, etc.) in partnership with InnRoad's throughout the year.
• Quarterly review with InnRoad's to discuss future marketing opportunities to drive stronger revenues through agency partnerships.
• Ensure constant and open flow of communication between rooms division and sales department.
• Ensure all negotiations and contracts comply with established hotel policies and procedures.
• Complete all required sales reports for Director of Sales and Director of Revenue.
• Maintain all company quality standards.
• Respond to all opportunities with a sense of urgency.

HOW YOU WILL LEAD

• Exemplify leading by example by working directly with each member of the team.
• Provide highly analytical thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an edge.
• Engage others in general conversation tactics to build rapport quickly; leading and adapting communication and presentation tactics to engage your audience; displaying adaptable interpersonal skills for a wide range of audiences and stakeholders.
• Passionate in driving results of self and others; influence others to take direction to execute on strategy through tactical methods; and is comfortable in prioritizing their work and that of others.
• Comfortable in being a “general” in identifying strategic needs, yet can be a “soldier” to ensure the implementation of a strategic plan.
• Approach fact finding and discovery missions in a collaborative effort; valuing input and experiences of others that creates additional insight to uncover deeper issues that may need to be addressed or removed as a barrier to implementation.
• Value the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knowing how to use discretion when appropriate; understanding the difference between transparency and confidentiality.

WHAT YOU WILL NEED

• Minimum of two (2) years’ experience in Sales within upscale, lifestyle or luxury hospitality companies; prior Business Travel Sales experience required.
• Bachelor’s degree in sales, marketing, communications, or hospitality is preferred, though not required, if you have proven years of experience in a Sales Manager role.
• Past experience of working within a boutique-lifestyle or independent hotel company is a plus as you will need to be confident in working without a big-box hotel company central reservation system.
• Professional proficiency of the English language in reading, writing and verbal communication.
• Basic knowledge of how to operate all office equipment.
• Proficient with Opera, Delphi, Word and Excel.
• Maintain a well-groomed appearance.
• Ability to maintain a clean and organized workstation.
• Basic knowledge of property management and central reservation systems.

WHAT'S IN IT FOR YOU

• $80,000 annual salary.
• Paid Vacation, Sick Time and Holidays.
• Medical, Dental, Vision, and Pet Insurance.
• Employer Paid Basic Life and AD&D.
• 401(k) Retirement Plan with employer match.
• Paid time off to volunteer for the causes you care about in your community.
• Strong sense of belonging through diversity, equity, and inclusion.

As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.