Business Analyst IT Risk , Trustee & Finance m / w / d

Cortex Customer Success Engineers are responsible for empowering our clients to automate their Security Operations, streamlining the analyst processes, and helping provide return on investment for the XSOAR platform. You are a key component of our company's success, working together with customers, partners, and their awesome Cortex colleagues.

Your Impact

• Security orchestration and automation is complex, so as a Customer Success Engineer, you will assist our customers with implementing and customizing our platform to automate their Incident Response processes.
• You will also train our clients, resolve issues, respond to product questions, and generally help level up our clients' understanding so they can work independently.
• Technical services include writing custom scripts and system troubleshooting.

Qualifications: Your Experience

• Experience in customer-facing roles, including familiarity with Customer Success processes and metrics, highly preferred.
• Understanding of a variety of security products and secure coding techniques.
• Familiarity with the different products, processes, and ecosystem.
• Experience as a Security Incident Responder or SOC analyst/manager.
• Ability to work under pressure and prioritize tasks accordingly.
• Experience with mentorship responsibilities.

The Team

Customer Success Engineers are product experts, technical advisors, and advocates to enable our customers' secure environments. You act as their day-to-day technical contact, building relationships with them to ensure proper security integrations. This includes guidance for adoption, accelerated integrations with new cloud security products, real-time support, and strategy. Our Engineers provide deep product-level expertise in initial setup, deployments, adoption/optimization, and resolving escalations. You will work closely with CISOs, CTOs, and Security, Cloud, Network, and other technical teams throughout the world's largest and most well-known organizations.

Our Commitment

We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at .

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

Remote Work: Employment Type:

Key Skills

Computer Science, Docker, Kubernetes, Python, VMware, C/C++, Go, System Architecture, gRPC, OS Kernels, Perl, Distributed Systems.