Broker Relationship Manager

Requisition ID: 221160
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job:

The Broker Relationship Manager is responsible for growing residential mortgage business from a designated portfolio of Mortgage Brokers. Within the SMA customer segmentation model (Achiever, Builder and Starter tiers of brokers), BRMs will focus their attention on assembling and growing a portfolio of Achiever brokers, developing relationships with and providing them with high levels of service including underwriting activities. BRMs will also assist the bank in meeting its targets with respect to cross selling other bank products to the mortgage customers.

Major Accountabilities:

• Understand how the Bank's risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank's Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high performance environment and contributes to an inclusive work environment.

Business Development: Within a defined geographic territory, promote growth of profitable residential mortgages through effective business development by:

• Managing existing relationships within a designated portfolio of Achiever Mortgage Brokers to ensure that the Bank earns a reputation for providing the highest level of prompt and attentive service in the industry.
• Developing new business relationships by prospecting for and attracting successful mortgage brokers who are not currently dealing with the bank at the Achiever level.
• Planning, scheduling and conducting sales/product and policy presentations and regular follow-up communications with key brokers to strengthen existing relationships and establish new relationships when required.
• Developing a thorough knowledge of mortgage products, policies and procedures, to facilitate promotion of our offerings with mortgage brokers and their customers.
• Maintaining an in-depth knowledge of the pertinent real estate market, competitive innovations, as well as trends and developments that might influence market dynamics.
• Representing the Bank at industry-related meetings and events.

Relationship Management: Build, manage and monitor ongoing relationships with the established portfolio of brokers to encourage growth in mortgage referrals through:

• Maintaining an appropriate level of regular contact with the established broker portfolio based on projected achievement levels.
• Gathering and maintaining current information on each to optimize relationship building as appropriate.
• Providing support tools to assist brokers with their client interactions.
• Developing Broker knowledge of our products, policies and processes to improve the efficiency of each broker relationship.
• Tracking and monitoring broker performance for improvement of efficiency.

Underwriting: Contribute to the effective processing and approval of mortgage applications by:

• Effectively communicating Bank lending policy and procedures to brokers.
• Determining and obtaining all pertinent credit information and conducting appropriate due diligence.
• Accurately reviewing and correcting data electronically supplied by Achiever Brokers.
• Approving or declining mortgage transactions within a designated discretionary limit.
• Issuing and following-up on commitments.
• Monitoring mortgage broker activities and bringing any activities which appear worthy of further investigation to the attention of appropriate Bank officers.

Customer On-Boarding/Cross-sell facilitation: Facilitate the development of customer acquisition and associated cross-sell opportunities by:

• Ensuring Mortgage Brokers are familiar with the Bank's Cross-sell program.
• Conducting meetings with Achiever Brokers to provide a warm hand off to Scotiabank branches.

Ensure the delivery of a high standard of customer service and foster overall customer satisfaction by:

• Facilitating prompt turnaround times and ensuring accuracy, courtesy and knowledgeable service.
• Maintaining the confidentiality of Bank and customer information.

Education/Work Experience/Designations:

• Extensive experience in residential mortgage underwriting.
• Knowledge of and experience in dealing with mortgages generated by Mortgage Brokers.
• Proven interpersonal and communication skills.
• Sound organizational skills with ability to prioritize and give close attention to detail.

Dimensions:

• The candidate will be expected to develop a portfolio of a size which will permit them to consistently cover their target level of funding after 6 months on the job.

Working Conditions:

The candidate will work from home and will provide a suitable space in order to permit them to conduct business without distraction.

Location(s): Canada : Ontario : Toronto
Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.