Branch Operations Supervisor - Nice

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.

With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries. We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.

Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued. We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.

THE ROLE

We’re looking for people with an outstanding customer service passion for our depot in Nice, France. You’ll be the face of a role model for our company, reporting directly to the France & Belgium Area Operations Manager, with the goal of demonstrating top customer care, maintaining the fleet of campervans in neat conditions, and showing accountability for each important instance that needs to be led to ensure the flawless functioning of the depot.

WHAT WILL YOU WORK ON?

1. Handle incoming reservations, welcoming guests and taking care of check-ins and check-outs;
2. Taking care of the fleet, logistics, and making sure our campervans are maintained in top condition by monitoring maintenance and repair needs;
3. Assist in training, supervising, and coaching your team;
4. Booking activities control, manage stock, local suppliers, and cleaning services;
5. Handle complaints, emergencies, and any local issues that may arise to make sure operations run smoothly;
6. Preparing and cleaning our campervans;
7. Assisting in reselling campervans, preparing and showing them to prospective buyers.

WHO ARE WE LOOKING FOR?

1. You are a travel enthusiast with an aptitude for direct contact with customers, with experience in Tourism, Hospitality, Retail, or Rent-a-car being desirable;
2. You’re fluent in French and English (mandatory);
3. You’re eligible to work in France, have a valid driver's license, and feel confident enough to drive a campervan (mandatory);
4. You’re available to work weekends and national holidays;
5. You’re a responsible person who takes their work seriously and can be relied upon;
6. You’re well-organised and good at solving problems.

THE INDIE COMMITMENT!

1. Being part of a young, fast-growing, and innovative company where you make a difference;
2. Continuous training and coaching to develop the skills that matter to you;
3. Compensation package that includes Performance and Referral Bonuses;
4. Free road trips, so you can experience Indie firsthand trips around Europe, North America, and Oceania.