Banking Back Officer - 6 month CDD

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 120,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Overview of the Department/Section

The Operations Department is responsible for managing the operations performed in Paris but also for monitoring the relationship with EOD EMEA as for the Hub and spoke process (Paris operations outsourced in London). The Operations Department is handling and keeping customers’ important documents. This department comprises 3 sub-departments:

1. Business Operations Team
2. Customer Team
3. Quality Assurance Team

Main Purpose of the Role

Part of the Operations Department, the Business Operations Team is responsible for execution and verifications of various operations to ensure full compliance with the Banking Industry and regulatory and legal frameworks and to provide good service level to MUFG customers.

Key Responsibilities

1. Officer for the daily operations concerning transfers (international and domestic), SEPA.
2. Customer contact for daily operations & investigations.
3. Facilitate client queries relating to Payment Processing and resolve in a timely manner in line with cut-off’s.
4. Actively participate in new system testing (UAT) and scenario preparations when called upon, ensuring scripts encompass all eventualities and are relevant.
5. Be a contact point for team members and other departments, resolving questions and providing accurate guidance.
6. Ensure completion of expected processing by Payment Services, with accuracy, compliance to procedures and regulations, and within expected time frames.

Work Experience

1. Banking first experience in a Back office role.
2. Customer service contact.
3. Experience of working in a fast-moving environment under time pressure whilst retaining strong attention to detail.

Skills and Experience

Functional / Technical Competencies:

1. Knowledge of SWIFT message types (MT & XML) and routing of messages, standard ISO20022, CFONB160 & CFONB320.
2. Knowledge of SEPA (SCT & SDD).
3. A high degree of accuracy and attention to detail.
4. Excellent communication (English & French, written and verbal skills).
5. Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).

Education / Qualifications:

1. Bachelor Degree and/or equivalent experience.

Personal Requirements

1. A proactive, motivated approach.
2. The ability to operate with urgency and prioritise work accordingly.
3. A structured and logical approach to work.
4. Strong problem-solving skills.
5. A creative and innovative approach to work.
6. Excellent interpersonal skills.
7. The ability to manage large workloads and tight deadlines.
8. Excellent attention to detail and accuracy.
9. A calm approach, with the ability to perform well in a pressurised environment.
10. Able to learn new functions quickly and support functions across the team.
11. Proficiency in French and English.

Personal alignment to MUFG Values

1. Integrity & Responsibility.
2. Professionalism & Teamwork.
3. Challenge ourselves to grow.
4. Personal alignment to EMEA Cultural Principles:
1. Client Centric.
2. People Focused.
3. Listen Up, Speak Up.
4. Innovate & Simplify.
5. Own & Execute.

We are open to considering flexible working requests in line with organisational requirements.

MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.

We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.