Backup Service Engineer Expert

AXA Group Operations is an IT company delivering services to AXA Group, to its banking and insurance business companies.

The mission of AXA is to empower people to live a better life. We have to move from a perceived payer of claims to a strong partner in life for our customers. Thus, our role as Group Operations must be to support and to empower all AXA teams in the best way to achieve together this meaningful aspiration. Our mission is to shape, build and maintain the IT solutions of AXA Group to sustain business development, reduce time to market, & generate savings.

We develop and operate transverse business solutions at an international scale. Working for different companies of the AXA group, AXA Group Operations has a worldwide action field with offices in several countries.

YOUR TEAM :

You will join a team of IT professionals involved in the delivery and maintenance activities performed by the shared services team of and for the AXA Group.

The function will be integrated in the product support teams, working closely with the local and global teams covering:

• Management of systems, database and network
• Application maintenance and support
• IPC process management
• Project management
• QoS and governance

The main activities addressed by the teams include:

• IT Infrastructure support for AXA Business and Development teams
• Technical activities:
• Production support and IT Service delivery
• Support development & maintenance of AXA Applications

These teams oversee the Product life cycle, from studies to the final delivery and solution maintenance. The most powerful levers to achieve this can be summarized as Innovation and Execution that will drive the Operations teams:

• Innovation: To create and provide the prerequisites and opportunities for all AXA teams to develop leading innovative solutions for the needs of our current and future customers
• Execution: To create an environment which allows our teams all over the world to bring their ideas to reality and make our strong promise to the customers happen

Our concrete goals are:

• Reinforce and realize our value creation for the global AXA organization.
• Support and foster innovation across AXA in a close alignment and teaming with group business and innovation teams.
• Embed simplicity and empowerment in our day to day working as well to ensure that we contribute strongly to AXA’s mission and strategy.

YOUR MISSIONS :

As an experienced IT Production Consultant, the candidate will join an existing technical team and his role will require:

• To be fully responsible for Backup platforms
• Part of the project team (as an expert) for future backup solution
• Installation, upgrades, maintenance of the platforms
• Production monitoring and resolution of technical incidents
• Backup monitoring and reporting in direct relation with Manage Services
• Analyze and prepare accurate documentation for production.
• Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
• Improvement and extension of operational system stability and performance
• Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
• Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
• Troubleshooting incidents in the scope of the technical areas
• Develop scripts for automation and batches, in close collaboration with development teams.
• Creating scripts according to internal AXA standards and procedures.
• Ability to support and monitor services on production servers.
• Technical writing of the proper documentation according to internal regulations

Technical Skills - Must have :

• Cloud knowledge: Security, Networking, AWS, Azure
• Commvault solutions
• IBM Spectrum Protect V8 or later expert
• NetApp skill will be appreciated.
• CMX archiving tool knowledge is a plus
• Scripting skills and automation. (Korn shell is mandatory, power shell is a plus)
• Strong general knowledge in IT and Datacenter infrastructure architectures
• Minimum 3 years proven experience in a backup environment
• Knowledge in Windows / Linux / Vmware
• Good reporting skills
• Ensure security is always a priority one: audit, vulnerabilities remediation, support patching
• Ensure service levels meet requirements. Propose and implement action plan when required
• Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows, VMware, and UNIX servers)

Non- Technical skills - Must have :

• Autonomous, teamwork spirit and “self-organized working”, respectful of the process.
• Curiosity, assertiveness, pro-active mindset.
• Customer centric and result orientation.
• Ability to work in dynamic, matrix-structured global organizations.
• Upper intermediate level of written and spoken English is a must.
• English mandatory, French/Dutch speaking would be appreciated.
• Respect other culture behaviors
• Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision