Audio Visual / Event Technician (W / M / NB)

To organize unforgettable events that not only entertain the participants but also facilitate the achievement of business objectives, we are looking for our next IT & Event operation manager (EMEA).

In close collaboration with Global Publishing, the International HQ and International Events teams, you and your team are in charge of the IT & capture aspect of +50 external events a year, from setting up networks, PCs & AV (game/player capture) equipment to evaluating success afterwards.

Responsibilities:

1. Event Planning and Execution:
   Plan, track, and manage the setup of each event, including documentation, resource allocation, timelines, and shipping logistics. Ensure seamless liaison between Events and IT teams to deliver exceptional event experiences.
2. Team Management:
   Oversee and manage direct reports, including setting Objectives and Key Results (OKRs) and conducting performance reviews. Provide training and support to the team on proper event procedures and technical processes.
3. Technical Setup and Support:
   Set up and install capture equipment, networks, PCs, and AV systems up to the OS layer. Work with Production Studios to obtain and test in-development game builds for capture.
4. Quality Metrics and Improvement:
   Track quality metrics for each event and conduct post-event assessments to identify areas for improvement. Contribute to the global event strategy by prioritizing and implementing improvement points.
5. Stakeholder Collaboration:
   Collaborate with internal teams and external agencies to ensure all IT requirements are met for each event. Provide training on event procedures and manage relationships with IT vendors and partners to enhance event processes.
6. Inventory and Process Management:
   Manage inventory and maintain capture processes (game, audio, team chat) and desktop/laptop imaging processes. Develop and implement infrastructure and operations systems and processes, ensuring consistency with global standards.
7. Documentation:
   Create and maintain departmental reference documents on Confluence, ensuring up-to-date and accessible information.

Qualifications:

• You have solid experience as an IT Technician (networking, hardware, software).
• Your experience within events planning, coordination or management would be ideal for this role.
• You have managed a team and are customer-service driven.
• You have proven to be able to manage large scale projects.
• You have excellent organizational and communication skills, with the ability to bridge the gap between technical and non-technical teams.
• Ideally, you have experience in audiovisual and event production.
• You are fluent in French/English.

As this role is within an international team, please submit your resume in English.